This company advertised No. 1 hosta bare roots and they also show a picture of No. 1 hosta bare roots. But they send something much, much smaller. What I received was about 1/10th the size of what was shown and what is the nursery industry standard for No. 1 hostas.
Response from Tulip WorldJul 16, 2024
Hi Will-
Thank you for your recent order and for leaving a review of our company. We are sorry to hear your disappointment in the size of the hosta roots you recently received. Our customer service team can help you with these concerns and we will reach out to get more information.
AT
Amber Taylor B.
Angry, Waste of time
I am a first-time customer and I was genuinely excited to try your Dahlia flowers. I placed an order on April 27, 2024, and awaited my items. However, I became concerned once they arrived because my Dahlia Tubers were swarming with bugs. I released as many bugs as possible outside before planting my flowers indoors. As the flowers grew and reached twelve inches in height, I noticed the bugs still infested my plants. I tried various methods to get rid of the bugs, such as drying out the plants, using insecticidal soap, neem oil, etc., but the bugs continued to destroy my plants and even spread to other plants I had in my home for years. Eventually, I discovered that the bugs had begun eating the roots of my plants. We used a chemical to eliminate the bugs and larvae, but unfortunately, it was too late. Everything I had grown in my home has been destroyed, except for one or two plants. You claim that your plants will grow, but you didn't mention for how long or how well. Also, there is no guarantee that the plants won't come with an infestation of bugs. I am beyond disappointed and upset about this. This incident occurred in under two months, and as much as I would like a refund, it will not compensate for my loss of time and the hard work I put into my plants that I lost thanks to your company. I will never do business with you again; that is a promise.
Amber Barker
Response from Tulip WorldJul 23, 2024
Hi Amber,
Thank you for your recent order with our company. We are sorry to hear your concerns with the dahlias in your recent order. Our customer service team is working with you on this to get images of the items and help resolve your concerns over the recent order.
AD
Anthony D.
Purchased a 8 pack of Astilbe
Purchased a 8 pack of Astilbe
Response from Tulip WorldJul 1, 2024
Hi Anthony,
Thank you for your review of our company and your recent order. We would like to know more about your recent purchase, as this review doesn't give us the details we need to help you further. We will send a request for information here and hope we can get some more information from you.
DM
Dave M.
Sent nasty little bulbs
Sent nasty little bulbs, many that were just husks
Response from Tulip WorldJul 1, 2024
Hi Dave,
Thank you for your recent order and for taking the time to leave a review of our company. We are sorry to hear about the quality concerns with the bulbs you ordered. Our Grow Guarantee does cover quality concerns, therefore we suggest contacting our customer service team by sending an email to [email protected] and they can help you with your recent order.
MT
Mike T.
Not true to their product
Not true to their product , ordered one product and received something else, after contacting them and e-mailing pictures they did nothing about it. They told me that it will take 2-3 years for dahlias to reach their size and height , unreal !
Response from Tulip WorldJul 1, 2024
Hi Mike,
Thank you for your recent order and for leaving us a review. We are sorry to hear that the product you received seems different. Our grow guarantee does cover this sort of concern. Therefore, we will reach out here to get more information from you.
RG
Rene Garcia H.
BUYER BEWARE
I have ordered 3 separate times each time their was something missing or the counts were wrong. This last time all my Iris were missing just dust. My calla lilies were all rotten. Customer service is a joke.i will not purchase from them BEWARE.THEY CAN KEEP THE MONEY APPARENTLY THEY NEED IT MORE THAN ME. KEEP THIS UP YOU WONT HAVE ANY CUSTOMERS LEFT.
Keep your money I have posted everything to my 245,830 followers as well as other platforms. GOOD LUCK WITH YOUR BUSINESS AND FAKE PROMISES.
Response from Tulip WorldJul 1, 2024
Hi Rene,
Thank you for your recent order and for leaving a review of our company. We are sorry to hear your concerns about your recent orders' items. From the notes in your account, our customer service team has been working with you regarding these orders and your concerns. We have followed our grow guarantee policy to continue helping you with your orders and concerns.
SH
Shawkat H.
You did not ship my order TU-1515983…
You did not ship my order TU-1515983 and you told me it shipped. I never received it and you did not reply to my email about it. I never experinced any of this behvior from another company. I give you an F for this and I am a professor who gives grades.
Response from Tulip WorldMay 14, 2024
Hi Shawkat, Thank you for your recent order with our company and for leaving a review. We see a tracking number in the order but it appears to be missing information. Therefore, we will follow up with you to get more information regarding this order.
DK
Debbie K.
- 5 stars if I could! I ordered 120 gladiolus in the fall to…
I ordered 120 gladiolus in the fall to be planted in the spring. Not one of them were viable. They claim “100% satisfaction …. within the first growing season as defined below*”.or you get a refund BUT they cover themselves with double talk - “ We recommend all items be planted immediately after arrival. We are not able to guarantee the viability of the items if they are not planted upon arrival and stored.”…” We do not offer refunds for items with failure to grow.”….” Any product that has been in the possession of the customer for more than 15 days will not be eligible for return due to the perishable nature of our product.”
(The package says to be planted March-May)
They want me to accept a “gift certificate” instead of a refund - I filed my complaint with the BBB in April.
I would give negative stars if I could!
Response from Tulip WorldJul 1, 2024
Hi Debbie,
Thank you for your order of gladiolus bulbs. We don't sell gladiolus for shipping in the fall, however, we do sell them into the middle summer months for late-season planting. Therefore, if the gladiolus bulbs were received last summer, they were marked in stock and intended for immediate planting upon arrival. We are sorry if you were not aware that they were intended to be planted right away and therefore, stored the bulbs instead of planting them. Per our guarantee a store credit is offered, and we hope you can find something from our store to purchase with the credit.