Tulip WorldTulip World: Where buying flower bulbs year-round is fast, simple, and affordable. 100% Grow Guarantee!
Tulip World (tulipworld.com) has 144 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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144 approved reviews, newest moderated first
michelle B.
Poor communication and customer service. Does not accommodate for shipping times for cold weather climates. Would not recommend.
Response from Tulip WorldNov 1, 2023
Hi Michelle- Thank you for your recent order. We apologize for any shipping delays that occurred with your order, it certainly is our goal to ship orders in the timeframe for planting as much as we can. However, delays of products do sometimes happen due to harvest conditions.
Jen
I made three separate orders for gladiolus traderhorn corms and I am hurt and disgusted by what I received. Every single corm was SHRIVELED, DEAD, AND ROTTED TO THE CORE. I can't believe this company, and its parent company, Holland Bulb Farms, hasn't been investigated. This company is a fraud.
Bleuschat
I naively ordered from Tulip World because they had the variety of Clematis I wanted, and I couldn't find it locally. I also added some Echinacea and Phlox to the order while I was at it. The plants finally came, and they all looked DEAD. I planted them the minute they arrived, in top planting soil and perfect conditions. Only one clematis grew, the rest remained dead. I contacted TW a couple weeks in and asked for a refund, they said they ship their plants in a dormant stage, so it takes 6-8 weeks to see growth. What a line. They tell you that because after 6-8 weeks, they don't give cash refunds, only "gift certificates" to get more dead plants. I stupidly did not check reviews on TW before ordering and I should have, as I'm not the only one they have cheated. I will be contacting BBB and I guess their state attorney general about TW's poor business practices. Cheating customers is not a good way to do business! (By the way, after three months, the only live plant is barely 3 inches tall. Not good quality at all!)
Response from Tulip WorldAug 23, 2023
Hi Bleuschat, Thank you for your recent order with our company and for leaving a review regarding how the products have performed for you. We are sorry to hear that the clematis and bare root perennials have not grown. Per our guarantee if items arrive in poor or questionable condition we ask that customers contact us within 5 days of receiving the order so we can determine if replacements are necessary or if the items should be planted. If we haven't been contacted right away, we do ask our customers to give time for the bare roots to grow as they can take up to 6-8 weeks, and are often growing roots underground before above ground growth. Therefore, in this situation our customer service team was following our guarantee policy, we are sorry if this was not the outcome you had hoped for. The merchandise credit still is available for you for this order to order additional items in the future.
George N.
bad scam. never received my order
Response from Tulip WorldAug 14, 2023
Hi George- Thank you for your review of our company. We found an account under your name however, we do not see any orders under that account. If you have an order # from an email confirmation you can provide us we would be happy to check the status of the order for you.
JL W.
I was DUMB enough to make my FIRST AND ONLY order during the summer sale - placed a large order of lily bulbs and freesia - I do flower arranging and was excited to get a great deal on some bulbs. I should have known, however, that there's no such thing as a "deal"! I ordered on 7/25 and was told on 7/26 that it had shipped. On 7/27 I questioned why it was shipping in the middle of July - I ASSUMED that I would get them I in the fall (we usually plant bulbs in the spring and fall in zone 4). After I was reassured by "Rose L." on 7/28 that my bulbs would be perfectly fine to plant, my bulbs showed up via Postal mail on SATURDAY, 7/29. After seeing the condition of the bulbs, I placed a call on 7/31 to explain the poor quality and that I wanted a refund and a return label to send them back. (at this time I hadn't opened any of the packages, but a few had plants that had broken THROUGH the plastic bags, so I could start to see the quality of the bulbs). I was told that I would have to pay for shipping and I had 10 days to ship it back. I decided to open the packages and what I found angered me to NO end - I was taken advantage of! ENTIRE PACKAGES OF BULBS were all growing in curls in ALL directions - these bulbs weren't going to produce ANYTHING! As I opened more bags, I only found ONE BULB that hadn't grown out of control! These bulbs weren't stored properly so they've become nothing more than trash! I've worked with greenhouses and had my own floral shop for over 40 years - I know what TRASH looks like and NO company should be allowed to sell a product like this! On 8/1 I emailed Rose L. again, sending her photos to show her the quality of the product that I received - no response. On 8/2 I AGAIN emailed "Rose L", sending her more photos - again, nothing! So, IM WARNING YOU - *BUYER BEWARE*!!! Tulip World🌷DOES NOT 100% Guarantee ANYTHING! Today, 8/3 I spoke with Sam and he said that they would give 75% of my money back if I return them but they WONT pay for shipping! NEVER have I dealt with a company who didn't care about the product that they are selling and in my business, I've dealt with a lot! And if I ever had an issue, the company AT LEAST they would guaranty the product that had their name on it! There are some WONDERFUL companies that you can purchase live plants and other gardening supplies from - DONT BUY FROM TULIP WORLD - they DONT guarantee what they sell, but I CAN guarantee the headache that you will get when you have to deal with them!!! UPDATE: 8/10 - with modern technology, you'd think the "refund" would've hit my bank by now! I wish it was possible to post photos because I wouldn't have to say a thing! Those bulbs are ALL dried out, so to ship the ENTIRE box of bulbs and tell me that 25% was viable? Why waste your customer's time? Instead, wouldn't it be better FOR EVERYONE if you only sold quality bulbs 100% OF THE TIME? Just think about the customers that you lose because they pay for FALSE promises that "out of the goodness of your heart" you dropped your prices on QUALITY products when, instead, all they got was a box of compost for their garden that they had to PAY for? Many of us can't afford your typical high prices and we want gardens that WOW people too, so when you rip people like us off, some of us are going to do whatever we need to do to warn others!
Response from Tulip WorldAug 7, 2023
Hi JL, Thank you for your recent order and review of our company. We are sorry to hear your concerns over the delivery time of the order. Our website does list these items as available for immediate shipping, we have multiple locations on the website that say they will ship out in 1-2 business days. Many of our customers take advantage of late season shipments of items like liliies, as they are perennial and will produce results the following season even if growth is present on the bulbs upon arrival. Regarding your concerns our team did refund you 75% of the order without requiring that the bulbs were returned to us. The portion of the order that was not refunded was the portion that our specialist felt were viable for planting and therefore, the refund could not be justified.
Holden C.
I ordered 3 begonia bulbs. i received them after a long time. It was a bit late in the season so I asked the chat room if I should store them. They did not reply so I did. Planted them this season. Not so much as a sprout. This time the "customer service" people got on line long enough to tell me I had violated the grow guarantee by storing the bulbs and so they could do nothing for me. High margin business. Ship bulbs that don't grow with no consequence and outsourced spotty "customer service" that tells its customers they are SOL.
Nancy
They sent an incomplete order. I got mad and tracked down the main office.And later a customer service person called to apologize and they said they will send it no charge.We shall see. Be aware that Holland Bulbs Tulip world, and beautiful Holland Bulbs is ALL the same business with 3 different numbers. So call the 414 area code number to complain to them....everyone else you might encounter will make you loose your mind...........
Response from Tulip WorldJul 17, 2023
Nancy- Thank you for your recent order with our company. We are sorry to hear that part of the order was missing. It sounds like our team will be sending the missing items to you and therefore resolve the problem with your order. Again, we apologize for the delay because of the missing item.
Roberta D.
I entered a complaint about this company Tulip World weeks ago and their response was that I needed to wait ANOTHER few weeks for a refund on DEAD PLANTS! I called for a Refund today and got a complete runaround again! The total I paid was 22.63 and after stalling for weeks they said they MIGHT credit me $12 they will keep your money for DEAD Plants and if they come back on here with another story, beware my friend, they’re lying 😡
Response from Tulip WorldJun 7, 2023
Hi Roberta, Thank you for your recent order and review of our company. We are sorry to hear that the canna lilies haven't grown for you. We have refunded you for the cost of the items that didn't grow. Our policy does not allow for refunds of shipping charges in instances such as this. Please let us know if there is anything else we can help you with.