TransunionReviews of tui.transunion.com

I have never been so frustrated in my life dealing with this TransUnion credit bureau. My credit got messed up because my sisters and I share similar names. When I called, they wouldn't tell me what was wrong. I had to do detective work to find out that they mixed up my sister's information with mine even though we have different SS # and different date of birth. Asked me to send in a copy of my SS and driver license by mail. Around 7 days later, I called to ask them the progress and they kept telling me different things. Some said the documents had been received. Some said they haven't been received. Made phone call to them every evening for 3 hours to be disconnected on while in the middle of talking. Or got transferred to another department where I had to start all over again. I have been on the phone every day this week and got frustrated to no ends for getting no progress. I felt like I am being jerked around every day. The other two credit companies Experian and Equifax helped me with no issues once I explained to them everything in details. They are so incompetent for screwing up so badly. How can you mix up files if everyone has a unique social security number and different birthdays? Incompetence to its highest. So after 2 weeks, I still cannot get them to untangle my files so I can apply for a credit card....

Transunion is the most screwed up organization I have EVER dealt with!! Why bother calling them when they run you in circles...have and won't give you an information EVEN with your complete verification. Using their online "chat" is even worse. There is no way an average human can type a response fast enough to not have the "chat" disconnect. What is wrong with the morons that run Transunion? If I rate them with a minus 100 I would!! And, use every four letter word to describe them!!!!

Isn't it great how a company knows how much they hold your livelihood in the palm of your hand treats you? The fact that they haven't claimed this account should be a view into how they treat the peasants such as ourselves, aka consumers. -Erroneously changing my credit score with no rhyme no reason. Maybe because I work myself to the bone to make sure I have great credit, they don't like that. Lets make her fall behind and make her seemingly irresponsible for no good reason at all! YAY! -Charging sick fees to not only view your score, but trick the consumer in getting a 3 score report only to find out you have to pay MORE, once you've paid already. Fantastic! -Constant, constant "system maintenance" on my account. YIPPEE! They know they can do this at will, and there is NOTHING we can do to refute it. Because they're big, we're little, they're tall, we're short, they can delete our whole existence, and we just have to sit there and take it. Begging for a crumb because our world revolves around credit. What a sick world we live in. We just have to take it.

The worst, terrible website. Horrible phone system.

Transunion does not update information in a timely manner. I paid an account off over 2 weeks ago and it still shows as unpaid open account.

Ever since i got a car, paid off a huge old debt, and got a credit card, my score has gone down. Never late on any payments ever and they drop my score by 40 points bc im using a bigger % of my $360 dollar limit (SECURED!)credit card. Like, are you kidding me!?!?!? You want me to calculate and make sure i get my limit up to 10% or something!?!? So i need to buy juuuuuust enough stuff to get my balance up to 36? I can not believe this bologna. Not to mentioning why it did not even move after i got a car loan, made every single payment on time, then settled a $2k debt. The past 3 years I have been doing everything perfectly and my score has only ever gone down. completely ridiculous

Complete rogues This company should not be allowed to operate I have tried to get them to update my file without success They are clearly in league with dodgy companies I have now commenced legal action against them and will ask the judge to suspend their operations

Poor customer service. I was enrolled in a monthly charge from them without being aware (thought it was a one time charge). No easy way to cancel the charge or contact their customer service except for making a phone call and the call did NOT go through.