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Transunion (tui.transunion.com) has 71 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Tim B.
The UK Government is using TransUnion to verify people's identity when seeking Covid-19 tests. I've lived at the same address for 25 years and provided my NI number, email etc and TransUnion failed to verify my identity. They are hopeless and not fit for Government's contract.
Brian
This is the worst site and app to have monitor your credit. I disputed a few identity thefts through them and they did nothing about it if I could sue them I would. They don’t respond to email unless there messing up your credit. I canceled my subscriptions to them
j M.
Extremley Poor service by staff who just don't want to help but are keen to direct you to their paid credit referencing page. Must be on a commission!!
Howie M.
This company cannot keep accurate records to save their lives. I printed out my free credit report to see why my credit with them is so low (636) when experian and my Bank scres are around (677) first of all there is (33) inquiries on my credit report I don't even know who these companies are. This company has to do a 360 and get our information correct since when you buy something or apply for credit they go by Transunion credit score. Terrible company that should not be permitted to track our credit. Also my credit report shows nothing but Green which means I pay on time and no missed payments
B D.
Terrible customer service. Not even able to cancel service online.Then I needed to call multiple times to cancel.
P
This organisation seems to control the information that other Credit Score apps use to determine their credit scores.It goes without saying therefore that they have the ultimate responsibility to ensure their records are 100% correct. Unfortunately Transunion fall down badly in this respect and make life very difficult for individuals whose details are missing or recorded incorrectly. They insist that I am not on the Electoral role, Kredit Karma ( formally Noddle) are their lap dogs who perpetuate the miss information that directly negatively affects my score. This company needs investigating by the finance authorities.
Janice
Be very careful when attempting to access your free annual credit report. If you search for this via the TransUnion site, you will not be given that option, and if you complete the information requested, you will end up signing up for their credit monitoring service with an immediate charge of $24.95. Clue: wondered why they were asking for credit card information! Was able to get a phone # and have the service cancelled and a refund should be issued. The correct site to request your free annual credit report is (not allowed to post a link) but it is annualcreditreport with usual prefix and ending.
Gary L.
Scam scam scam it ask involved GoFreeCredit.com they said to finitmy loan application pay $1 for them to access it. So I put my card info in and I was taken straight to TransUnion where they auto singed me up for $19 a month. I called instantly and the lady argued and pushed the service on me but I shut her up and got my money back. For one my online bank MoneyLion lets me manage my credit for free, and also if you are in need of credit repair just get the Credit Karma app you can take charge yourself also FREE
