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Transunion (tui.transunion.com) has 71 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
tui.transunion.com
Website
tui.transunion.com
Category
Credit & Debt Services
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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The information they provide is wrong - in my case they are stating I have missed paying gas bills which are actually the responsibility of a long term tenant in a property I own. Now my previously perfect credit score is showing me as a bad risk and I will have to spend time resolving. Fools.
MS
MS
Transunion should be investigated the…
Transunion should be investigated the FCA.
It's pretty clear this company is not fit for purpose. Not only does it deny I exist (because I choose to keep some of my information from public view) but when I try to complain all I get is an agent who tells me that it's (in essence) my fault and I have to write to them to clear it up by post.
I'll admit that I lost it on the phone but after months of trying to sort this out, a website that doesn't appear to work and its sloppy handling of cookies...
And when I did try to call all it did was try to get me to go through everyone I'd done before putting me through a guy with a very thick accent that I had trouble understanding.
I could go on but I'm literally shaking from the experience. I wish my bank would partner with a company that has proper service and doesn't just write off people like this.
VR
Val R.
Transunion are not fit for purpose
Transunion should never be allowed to compromise the financial standing of innocent victims with their erroneous data. I had lived at my current address and was registered on the electoral roll since the beginning of 2021, BUT Transunion recorded that I was not registered. I obtained confirmation of the date of my registration from my Local Authority and I sent numerous copies to Trnsunion as evidence, but they ignored all my communications and, as a result, I missed out on mortgage offers. It took Transunion nearly two years to correct my credit report and it has been more than two months since the Ombudmsman ordered them to pay me £200 in (inadequate) compensation, BUT I AM STILL WAITING FOR THIS PAYMENT!
MV
Manoranjan V.
I don't even ask for their service
I don't even ask for their service, they got my information from Natwest bank, fine..
The problem is they got my information is wrong ( Registered to vote), even though I have registered to vote & voting every single election also stood for the Parish council election..
so I send them an email to update the correct details also I phone them, But they seem to pass the ball to Natwest & they ask me to do their job. like, getting evidence from the local council.
why should I need to send them evidence? which i never request their service?
I explained everything but the lady lied to me . the next day they just email me they can't update the details and the wrong information will remain the same ...lol? rude.
seriously?
RK
R K.
Credit agencies are a huge scam
Transuniom randomly sent my credit card company a letter causing them to drop my credit amount to 1/5th of what it was without even notifying me ahead of time. The only time I have an issue with my credit report Transunion is somehow involved and the other 2 companies don't have issues. Must be a financial benefit to them somehow maybe in league with credit monitoring services.
TS
T S.
Possible functionally illiterate customer service.
I have my credit score listed in my Navy Federal app. It vaguely stated the conditions of why my score dropped from 825 to 795, 30 points. I get a credit report from transunion who does the score for NF. It has all my creditors listed and nothing but a sea of green with one yellow meaning I've paid well. Nothing about the drop of 30 points. I'm anxious to find out where I may have failed or if I've failed at all and its one of those things like closing an account.
I get on the phone after waiting a long time to speak with a representative. He speaks broken english. He tells me its some real estate thing... something about a balance. I ask him to repeat what he said...It did not make sense. He says "just a minute." He stammers. It is apparent to me they are hiring people who may be functionally illiterate. They surely cannot handle explaining anything. He hangs up and I can hear something akin to either a phone not hitting the button or his headset being taken off before the disconnect. I can only think he does not know how to communicate anything related to this, and that's why he hung up. I suppose they would tell me it was an indvertant disconnection. The only real estate transactions I have are where I pay rent working away from home and my house which I handle through my bank. I mentioned the name of my bank to him and he said "yes, JM bank." (name changed for my privacy). I call the bank, there are no problems. My credit score is passive aggressively held hostage and the secret reason for the change in score will have to remain a mystery. Aren't these the same companies that allowed the use of financial instruments to falsely rate bonds that were worthless as AAA?
MJ
Mrs J.
Transunion credit agent Jaden rude/disrespectful
I was online this company@654pm and speaking with Jaden customer service agent, I was trying to check on a dispute that I put in with first premiere bank a company that's not capable of telling the truth. This company closed my account due to payment. I was on the phone calling and speaking with them back in 2014 the account closed in 2017. I pulled my credit report and It was given to Donna Sharp Collection in which the company is Zoymatte& Casbon & Associates. I have not received nothing from this attorney they claim I called them and said the account was mine. How's that possible when your company never ever contacted me. I know the company so well that, I have spoken to Noelle on a regular basis, They have an account that's $54.00, 645 dollars and they haven't contacted me. The new laws have started July 1, 2022 that all medical bills will be taken off credit reports anything $500 or less. Why haven't anyone done this to my credit report?? I never gave them authorization to my credit report, so how they obtained it?? According to the states laws 15 USC 1681a 2Ai no one can obtain credit information unless,it's written by myself and authorized, Transunion did not obtain that from me nor did Zoymatte Casbon and Associates on 6/6/2022 nor when they opened account on 10/18/2018
Zoymatte Carbson & Associates are rude they don't want to look up anything nor make payment arrangements that's affordable for the client's they're sheep in snakes clothing and Transunion credit is also, just Jaden the customer representative stated to me, I needed to contact FCA or FCC then I was typing and he disconnected the chat.
Thank you for sharing hopefully you will receive good news, you can also contact the FCRA for more information.
7:07 & W GO
100%
rvice.transunion.com
+
TransUnion Chat
X
Let us kn the FCRA 15 USC 681a2Ai OW
Otherwise, we ou out in O By releasing information I didn't minute 1/authorize ds to protect
your information.
Know your laws
- 7:04 PM
You
Thank you for sharing hopefully you will receive good news, you can also contact the FCRA for more information.
tu
Feedback
Jaden - 7:05 PM
now
I'm contacting your company since you're giving out my information
You 7:05 PM
If you have problems with the account you may contact the company where you open the account you can also follow a legal process with them we only generate the score based on the information that you authorized with them.
tu)
Jaden - Now
7:11 & W GOD
Still 100%
rvice.transunion.com
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TransUnion Chat
Hi, Michelle!
Since I haven't heard from you in as to while, I will proceed to disconnect this dichat interaction. Please feel free to contact us back if you need your assistance by initiating a new chat session. Thank you for contacting TransUnion, and have a wonderful day!
tu
information. Jaden 7:10 PM
I screen shoted this conversation and will be reporting you and your nasty If you need disposition. Who do you think you add a new natare?? Your company is barely standing due to poorly reports
You 7:10 PM
Conversation closed by the agent
Who does this just hangup on someone
tu
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Colleen
Part of a craiglist rental scam
Part of a craiglist rental scam. AVOID if the potential landlord asks for a credit check within the first email (saying it'll only cost $1)