TrystrawberryReviews of trystrawberry.com

My son’s redness is all but gone with the first bottle. The bumps now feel more like goosebumps, and this change was noticeable pretty quickly.

I really appreciate someone reaching out and talking “live” with me….explaining the process and what to do. I’m excited for my son to try this!!

I have dealt with KP for a majority of my life and have used hundreds of products with little to no results. Strawberry has changed that for me. I never believed I would ever resolve my KP, but after only 2 weeks of using this I have almost no bumps and a noticeable decrease in redness. 10/10 would recommend.

Nora was so kind and helpful! She provided such great customer service! Highly recommend this company! Will likely buy more products in the future!

Extremely disappointing customer service – issue completely dismissed I am extremely disappointed with my experience with Strawberry. My order was marked as delivered by Royal Mail, but it was not delivered to me and was left in a “safe place” that I had never authorised or specified. I contacted Royal Mail directly, who confirmed the circumstances and advised that, as the sender/business, Strawberry could make a claim with them and refund me. I contacted Strawberry with this information, expecting them to help resolve the issue. Instead, they repeatedly responded by simply stating that their records show the parcel as delivered and advised me to contact Royal Mail myself. I have explained the situation multiple times, yet rather than actually investigating it or taking responsibility as the retailer, I have received essentially the exact same response each time. It feels as though nobody is actually reading what I am saying or attempting to resolve the problem. What has been particularly frustrating is that Royal Mail have advised that the sender is able to pursue the matter with them, yet Strawberry continue to push the responsibility back onto me. I have now spent a significant amount of time trying to resolve an issue that should have been dealt with by the retailer. The lack of accountability and customer support has been incredibly disappointing. I would strongly reconsider ordering from Strawberry in future. A delivery being marked as “delivered” does not automatically mean the customer has received their order, particularly when it has been left somewhere that the customer did not authorise. I expected much better customer service and support in resolving this. Very disappointing experience.

Absolut seriöses Unternehmen mit Liebe zum Detail. Wir haben bereits mehrfach bestellt und lieben diese Slimes. Habe noch nichts vergleichbares gefunden zuvor. Lieferung erfolgt immer recht zügig und ist gut einsehbar.

Great experience on text messaging and clarity with consistency

Ordered a one off product and was signed up for a monthly subscription anyway, without my consent. I see from other reviews this is common. I still have not received my initial order after 6 weeks, and they went ahead and charged me for another month anyway. I have already asked for a refund on the item that was never delivered. I received pleasant responses from customer service but they have amounted to absolutely nothing. This is verging on fraudulent and if I am not fully refunded for the two payments taken (one completely unauthorised) then I will be escalating this as it appears to be completely fraudulent.