TrystrawberryReviews of trystrawberry.com

I didn't receive my first delivery and although customer services did engage with me and were polite, they seem to think the onus is on me to deal with royal mail when it should be them dealing with it. Royal mail confirmed any investigation or claim would need to be from the merchant, not me as the buyer. customer services also don't seem to understand the difference between marked as delivered and proof of delivery. After 5-6 emails they declined to investigate with royal mail or to provide a refund or replacement, then just cancelled my subscription and stopped responding. I did receive a second and third installment of the subscription while this was ongoing and I love the product to be fair, my skin felt smoother, it's lovely to apply as it's smooth and absorbs quickly, they're just an awful company to deal with if you have what is surely a very common problem for an online delivery service that most companies have no issue with. Very disappointed.

The Good - quick response to enquiries and clear communication/instructions regarding how to unsubscribe. Easy process. Customer service was top notch. The Bad - no visible improvement in my KP. The Ugly - the product stung my skin. I don't have sensitive skin, but this made my arms feel weird (hence why I stopped the subscription). I probably could have dealt with it - I mean, it wasn't painful - if I had noticed an improvement. But, I didn't. Sad face.

I’ve been using the Strawberry Pigmentation serum for 2 weeks and have been asked to review. I haven’t noticed any changes to pigmentation but will keep using the product as my skin texture feels great and it is hydrating. Hoping the pigmentation changes are coming soon!

This product has helped my skin. Not as dramatically as it has for others, but I have noticed a positive change after using it for over a couple of months. So why only 3 stars? After using the product for 2 weeks I received an email from the company asking me for before and after pictures. The email stated that I would receive a free bottle if I sent the pictures. It went on to state that if I would leave a 5-star review on Trustpilot they would send me a second free bottle. I wasn’t comfortable leaving a 5-star review for a product I had only used for 2 weeks and responded that I would not be leaving a 5-star review for a free bottle but I did send in pictures for the first promised free bottle. I never received the promised bottle for the pictures, and I can’t help but wonder how many 5 Star reviews are on Trustpilot because someone wanted a free product.

I do think this improved my KP a bit, but not enough to purchase again. I used it for an entire bottle’s worth and after the first few weeks any improvement I had halted and I didn’t see much after that. I found something more affordable that I’ve noticed improvement with much more quickly. Overall a decent product. No smell, not too sticky just takes a bit to dry. Sadly didn’t get rid of my KP like the reviews claim. I can’t give an exact date of when I ordered, because it took a long time to ship which was another issue, but I’ve been using the cream for a almost 2 months now I’d say. I’m only writing a review here because I can’t find anywhere on their site that lets me leave a review which seems odd.

Smells terrible. Like garlic and onions.

Using this on my face with wrinkles and spots, it's been peeling daily. No results on my sons arm with bumps.