TrystrawberryReviews of trystrawberry.com

At first i was just curious about the product, its actually for my Dad, after all the doctor appointments and treatment, his skin problem still comes back, so this time i decided to let him try this new product, although he has not used it yet because i just placed my order, im hopeful that this can help him, and i met Nora and she was very nice and helpful in orienting me with the products and their benefit, thank you Nora

I absolutely love that they personally reach out to you for your order. Nora was a delight to talk too— very helpful. I can’t wait to try their product for hyperpigmentation and the sunscreen.

Great product! I used it for a few weeks and noticed my hyperpigmentation beginning to fade. While I did have to take a step away due to being prescribed a retinoid by my dermatologist, I plan on adding this back in as soon as I can for long term skin care. Highly recommend!

This is a scam. They keep saying they delivered but I never received my products. Also, they keep taking my money from my account. Website has hidden subscription that will deduct money from your account every month. This happened to me for the second time and I am not sure how to stop this.

I emailed Strawberry on 1 October to cancel my subscription. Instead of cancelling, they replied asking for a reason. Because I didn't respond, they went ahead, took another £25 payment, and sent another order I didn't want. When I asked for a refund, they said I'd need to post the items back at my own cost to an address in China, or accept a 15% partial refund and keep them. Neither option felt fair for an order that should never have been sent. I ended up accepting the 15% because I didn't want the stress, but I'm disappointed. A cancellation request should mean cancellation, not another charge. If you subscribe, keep a record of your cancellation request and check your bank statement afterwards. I won't be using them again.

I Had a great experience and they helped me my concerns. Thumps up!

Website and socials plaster a 60-day money back guarantee with ‘no questions asked’ and customer service verbiage suggests a laid back ‘were your people’ vibe - but the reality is that they will require you to prove that you used their product EXACTLY as indicated, and then require you upload before and after photos to show that it was no effective (which you may not have, because you were never told this was required), and then they want you to show date stamps for each of your photos. Summary: DEFINITELY NOT “no questions asked”. Buyer beware (do not buy thinking you can fall back on their guarantee, if it doesn’t work for you).

Natasha was very kind and helpful!