Snow Teeth WhiteningReviews of trysnow.com

I wish there is a rating star less than 1! This is what this company deserves. Placed an order on December 26, 2023. Order no 1392859. Total paid $310.84. I waited endlessly to get an update other than “Thanks for your order”. Made excuses for them because it was holiday season so didn’t reach out until second or third week in January (I have all screenshots). Note this company does not have any customer representative you can speak with, they have what is meant to be chat support but it eventually goes to leave a message and someone will respond in few minutes. Well no one responded, followed up several days after. Also weeks after, there was no response. At this point I was convinced I had be scammed and they continued to market endlessly on social media with offers for customers to buy. I eventually received the mail below on January 30. We appreciate your patience as we navigated through unforeseen shipping delays to fulfill your order of our Daily Toothpaste Whitening Booster Gel. You can expect delivery of the gel within the next four weeks (approximately 2/27/24). Please contact us at subject line: “Refund” if you prefer a refund for your order. Thank you for your understanding. Best regards, Snow Cosmetics Customer Support. I responded to this stating their poor customer service, also stating that this one unavailable product was one of the several items orders. My response subject was REFUND as indicated in their mail. I included screenshots of all the items ordered. Well surprisingly I got another mail on February 1st stating my order shipped! All the items included in the box including the one they claimed wasn’t available and won’t be for four weeks! I responded requesting they immediately cancel the shipping or send a return label as their act was clearly manipulative. I did not get a response. Sent a follow the day the box arrived, still no response till date! Tried returning online, got notification that orders placed over 30 days couldn’t be returned! Tried canceling the rest of my subscription “ERROR 404!” Please avoid and do not fall for this scam! I will continue trying to cancel subscription or change my card completely.

I ordered on November 15, 2023. As of today, February 8, 2024, my order is incomplete. I am still missing an item - the Diamond kit. This is the item I actually wanted to try, but at this point, I doubt I'll ever receive it. What I have received - whitening strips, postbiotics microbiome mouthwash, nano-hydroxyapatite toothpaste, advanced vitamin infused whitening toothpaste, color correcting tablets, brightening serum - has done absolutely NOTHING for my teeth. Snow has my order marked "unfulfilled" so I am unable to submit for a return via thir return portal. Shady business. I have demanded a refund but of course, no response. They haven't responded to my messages in over a month.

I made a substantial order (almost 200usd) on December 22nd and the order has yet to be dispatched today on February 8th. Anytime I contacted customer service on their website, my messages were left on "seen". Emails sent to their support were also ignored. The only time I got any response was via Instagram DM three weeks ago. But despite the officier renewing the order as the first was "stuck in fulfillment" I still have not heard from them. Now the person on Instagram is also leaving me on read. I fear I will need to contact my bank and see what they can do on their end to cancel the charge but since it was made over two months ago... Things might get complicated. Things must have changed behind the scene because this is my second order, and they had always been great and efficient before. Maybe the company is going under. Don't buy from their website.

My order arrived, but the main item was missing. Try to reach out to support via email and online chat, waited many days, and still no response. I file a complaint with BBB. Don't get ripped off.

I ordered 4 toothbrushes and 4 subscriptions, chap stick, and was to receive whitening strips as a bonus. I paid $25 for 2 day shipping. The items showed up 8 days later but only 2 toothbrushes were delivered. I am still missing 2 tooth brushes, the toothpaste subscriptions , chapstick, and whitening strips. I have emailed numerous times and continue to get a response that shipment was delivered. Many times I have not received a response to emails and am unable to get anyone by phone. I have emailed numerous times and I continue to get the same form email back stating my order was delivered. In fact only 2 items were delivered out of the 10. I’ve left a voicemail also with no response. I want a call to resolve the issue. Yet nothing. I received an email a week later stating the shipment was split and out of stock and they would look in to their inventory. The original delivery email stated all items were delivered so I’m not sure why they are now saying it was a split shipment. I have not heard a thing since then so I’m not satisfied with their response nor have I been in contact with an agent.

The products are great, shipping was very slow. Took week to get a response via email, Instagram messenger was extremely prompt. Threw in freebies too for the delay.

I wanted (and still want) so badly to try the Diamond whitening kit. I never received it with my other products, and when I tried contacting snow, I got no response. I followed up three times over the course of about 3 weeks. I have not received a refund nor had the product that I paid for sent to me.

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