Reka
Amazing customer service from Cy!
I've been a Snow user since 2020 and I love their teeth whitening kit as it really does work wonders. Recently in Dec 2023, I purchased their starter stocking, and was excited to try this range. I was aware that it was during the holiday season as anticipated a delay in shipments. Close to a month later in Jan 2024, I reviewed my order again and the product was still processing. Reached out to snow support via email and there was no response. Then again in early Feb I followed up again but still nada. Thankfully, there was IG! I remembered back in 2020, I reached out to Snow's IG and their response was much quicker so gave that a shot again. And they defo didn't disappoint! Huge shout out to Cy for your help! I messaged on 8th of Feb and I received my items on the week of 20th of Feb. Given that I'm based in Singapore, this is a real fast overseas shipment. Thank you for the mystery gift thrown in as well! If only more CS peeps were like this, the world will defo be a better place! Continue to do what you do 🫶🏽
Response from Snow Teeth WhiteningMar 25, 2024
Hi Thanks for sharing this Awesome review, for letting us know how we are doing and for sharing what has kept you shopping with SNOW. Glad that Cy was able to get you taken care of and restore your faith in Customer Support done well. All Our Best, SNOW