Customer service was great, responded quickly, and resolved my issue satisfactorily!
Response from Snow Teeth WhiteningJun 9, 2025
Hi Mariel,
Thank you so much for taking the time to leave us a review and for your kind words! We’re so glad to hear that our customer service team responded quickly and was able to resolve your issue to your satisfaction. At SNOW, we genuinely care about our customers and strive to make every experience as smooth and positive as possible.
Your feedback means a lot to us, and we’re honored to have earned your trust. If you ever need anything in the future, we’re just a message away.
All the best,
SNOW
CU
Curvy805
They resolved my lost order…
They resolved my lost order immediately! Looking forward to trying this product.
Response from Snow Teeth WhiteningJun 3, 2025
Hi,
Thank you for sharing your experience with us. We truly appreciate your patience and understanding while we worked to resolve the issue with your lost order. It means a lot to us that you gave us the chance to make things right.
We are excited for you to finally try the product and we hope it meets your expectations.
Should you have any questions or need further assistance, our team is always ready to help. Your satisfaction is our priority.
All the best,
SNOW
KH
Katie Hoellen H.
DO NOT TRUST THIS COMPANY!!!!!
DO NOT TRUST THIS COMPANY!!!!!! I ordered three items from Snow Teeth Whitening on May 6th. On May 11th, I checked my bank account and saw a charge for right around $100 for five items. I DID NOT make that purchase or approve anyone at Snow to use my card to make that purchase. I immediately contacted their customer service email to alert them to the issue. Out of 11 emails exchanged back and forth, eight of them were mine, one of theirs was just an automated message, and it always took them days to get back to me. They told me the best way to get my "refund" (though, how can it be a refund when you didn't even make the purchase?) was to refuse the package with the mailman and have him return it to their headquarters. I did so on May 12th and sent them an email letting them know that I did refuse the package and it was on its way back.They said, and I quote, "Thank you for the update.
We’ve noted that you refused the delivery, and the package is currently on its way back to our facility. Once the returned order has been successfully received at our warehouse, we’ll issue your refund right away and send a confirmation to your email."
Please note I sent it back May 12th, and it's now June 2nd. It only took 5 days to receive the first package I ACTUALLY ordered; how long does it take for them to receive their package?
On May 30th I received the last of three emails from them giving me the same directions they gave me the first time. They told me to refuse the package, and once they received it they would issue my refund.
I have never been so disappointed in a company's lack of customer service. If I don't hear back in 24 hours, I will contact my bank and put in a complaint with the authorities. After reading the reviews and the complaints quite similar to mine, I'm sure they'd be very interested to hear the shady shit that's going on here.
Response from Snow Teeth WhiteningJun 2, 2025
Hi,
Thank you for bringing this to our attention. We truly understand your frustration, and we're genuinely sorry for the experience you've had so far.
We can see that you’ve already been in touch with our team, and please rest assured that we’re committed to providing the best resolution possible. We are currently reviewing the status of your return and refund request to ensure everything is handled accurately and promptly. Our goal is always to make things right, and we're actively working on expediting this matter for you.
Your feedback is important to us, and we are using it to improve how we support our customers and streamline our return and refund processes. A member of our team will be following up with you directly to confirm the next steps and ensure you receive the appropriate resolution without further delay.
Thank you again for your patience, and we appreciate the opportunity to make this right.
All the best,
SNOW
AG
Ale G.
Love this company and their products
Love this company and their products! They have whitened my smile so much and also recently had an issue with a machine not charging …. Emailed them and they resolved my issue within a day! Couldn’t ask for better customer service! Thank you so much SNOW!
Response from Snow Teeth WhiteningMay 30, 2025
Hi,
Thank you so much for the kind words and for being a part of the SNOW family! 💙 We're absolutely thrilled to hear that you're loving your results — a brighter smile is what we're all about, and it's amazing to know we're delivering that for you!
We also really appreciate you giving us the opportunity to make things right with your charger issue. Our team works hard to ensure every customer feels heard and supported, and we're so glad we could resolve it quickly for you.
Thanks again for sharing your experience — your support means the world to us!
All the best,
SNOW
PA
Pat
Customer comes first
They respnd to your issues and concerns very promptly, treat you with courtesy and professionalism. Always go above and beyond for customers.
Response from Snow Teeth WhiteningMay 29, 2025
Hi,
Thank you so much for taking the time to share your experience. We truly appreciate your kind words.
Providing prompt, courteous, and professional service is something we take pride in, and it's always rewarding to hear that it makes a difference. Going above and beyond for our customers is at the heart of what we do, and we're glad it showed in your experience.
If there’s ever anything else we can help you with, don’t hesitate to reach out.
All the best,
SNOW
LD
Lisa D.
Great customer support
I contacted this company for assistance in returning a product. The response was very quick, and instructions were easy to follow and I was not given any sort of hard time about returning the product! Very easy to work with!
Response from Snow Teeth WhiteningMay 29, 2025
Hi,
Thank you for taking the time to share your experience! We’re so glad to hear that our team made the return process simple and stress-free for you. Providing quick and helpful support is what we’re all about, and it’s great to know we delivered. If you ever need anything else, we’re just a message away!
All the best,
SNOW
KB
Kellie B.
A great product
A great product. My teeth look great and great customer service! I will be back for more.
Response from Snow Teeth WhiteningMay 29, 2025
Hi,
We’re so happy to hear that you’re loving your results—nothing makes us smile more than knowing your smile looks great! 😊 Thank you for the kind words about our customer service, too. It truly means a lot. We're excited to have you as part of the Snow family and look forward to helping you shine even brighter next time!
All the best,
SNOW
CA
Claire A.
Good products that work
I've been using the toothpaste and whitening powder, and they seem to be working very well. They taste good too. I'll be ordering more toothpaste as I'm running low. I have sensitive teeth and these do not bother me at all. Good products, good customer service
Response from Snow Teeth WhiteningMay 26, 2025
Hi,
We're so happy to hear you're enjoying the toothpaste and whitening powder—and that they're not only effective but gentle on your sensitive teeth. That’s exactly the kind of experience we aim to deliver!
It’s also great to know you’re planning to stock up. We’ll be here when you’re ready for your next order, and as always, if you need anything at all, our customer service team is just a message away.
Thanks again for your kind words and support!
All the best,
SNOW
