HalstenReviews of tryhalsten.com

Rough material you dont want on your skin! Its a Flimsy gimmick

There is no phone number and only an email address for customer support. No one will answer my request to cancel an order I placed just a few hours ago. I've searched all alternatives to find a way to contact them and nothing. VERY UPSETTING!

I tried to cancel my order because it was taking to long to receive.( about a month)I was told I had to receive it to return it. Once I receive it , it took several emails and several weeks for them to respond. I sent it back unopened, paid the $30 to return it and 2 months later I'm still waiting, still sending emails requesting "my full refund $240, no questions asked " Do not waste your money like I have. Not giving up. L.S. in Oregon

I have been using red light therapy at my gym but did not notice any relief from hip or knee joint pain. So I investigated further and learned more about Halsten claiming tendonitis healing and collagen regeneration. Often lately unable to walk first tbing in the morning without accute hip pain, I decided to try the different types of red light therapy in the Halsten Stride belt. I have used it for 3 days now and the results are marvelous🫶🏼already. Today I used it again on ALL levels of light therapy, on L5 for 30 minutes each hip, both knees too. I am pleased to say I am having zero pain discomfort! I was skeptical but gave it a chance and SO happy I did!

The USB power cord is very flimsy. The USB portion broke after the third use! I contacted them about it and it was replaced in a few weeks. However, it broke again after a few months of use. I have had phone chargers and other chargers last 5 years without any issues and with more aggressive usage conditions. I requested to purchase another cord, but was denied and told I would have to buy the $100 power charger. I can't be the only one who has experienced the USB portion of the cord breaking!! It is very poorly made!! I tried to find a replacement online but the piece that connects to the wrap is specific and unique and I am unable to use the Halsten wrap after I spent $180. I am truly disappointed. I was willing to purchase another cord, even though it is of the poorest quality.

Return approved, but still waiting for instructions I purchased the Halsten Stride Healing Package for $180 and requested a return on September 29, 2026, under the advertised 90-day money-back guarantee. I provided the requested photographs and confirmed my shipping-from address. On October 1, customer support acknowledged the photos and said management would prepare my return label. Despite my follow-ups, the October 8 response still instructed me not to ship the item until they supplied the correct return address and instructions. That email also asked me to cancel a chargeback dispute. The item was packaged and ready to return, but I could not complete the return without the necessary information. I am disappointed by the delays and repeated assurances without clear return instructions. I want to return the product and receive my full refund.

I have asked 4 times for a refund still no answer

Very disappointed with the customer service. Been trying for 3 weeks to return products. Keep getting the run around.