HAIROReviews of tryhairo.com

My browser extension automatically added a discount code 'BLACK' which likely related to a Black Friday discount as they are still running these adverts on social media. A small amount was discounted so I continued with the order. A few days after initial payment was made, more money was taken from my account without my consent. On querying this, the sales representative informed me that this discount code related to black hair density filler which I hadn't ordered (I ordered brown) but they decided to charge me for and send me anyways. I was told I would be offered a refund if I sent the item back to them at my expense... to the USA! From the UK! This far outweighs the cost of the item so I politely declined. The items also ship from China and takes weeks to arrive so don't think you're getting your order anytime soon. I was lead to believe the items were in the UK and delivery would be a few days. Yet more deception by this company. Wish I'd read the reviews sooner and I could have avoided being scammed by this company. All it would have taken was refunding my illegally deducted funds and this review could have been avoided. You have been warned.

Great customer service and the product works as advertised. Happy with the purchase and again, the customer service is top notch

UPDATE: Refund has now been received. While this is appreciated, it does not change the overall experience, which involved misleading delivery expectations, lack of transparency around shipping origin, and the need to escalate publicly before the issue was properly addressed. Don’t order from this company or rely on the shipping policy outlined on their website. The website clearly states that orders are processed within 1 business day, with an estimated delivery time of 5–7 business days for the UK. Based on this, a reasonable customer would expect delivery within that timeframe. At no point during checkout or within the shipping policy was it made clear that the item would be shipped internationally from China, which significantly impacts delivery time. Had this been clearly communicated, I would have made a different purchasing decision. Instead, the order remained in transit well beyond the advertised timeframe. When I raised this with customer service, I was told that international delays and customs are outside of their control — despite the website presenting the order as UK-based rather than international. The company has since stated that they “do not claim to ship from the UK,” however this misses the point — presenting a 5–7 day UK delivery estimate without clearly disclosing international shipping creates a misleading expectation for customers. They also present themselves as a US-based company, however no clear legal company details (such as a registered business name or address) are provided on their website. This lack of transparency makes it difficult for customers to understand who they are actually purchasing from. A 20% discount was initially offered as a gesture of goodwill, which did not address the issue. A full refund was only offered after I left a public review. I was also asked to consider updating or removing my review following the refund. While I appreciate the resolution, reviews should reflect the full customer experience, not just the final outcome.

Terrible delivery times, order 11 days ago and tracking still say released from customs for the past 2 days now, more chance of your hair growing back than it turning up. Very disappointing!!!!

Can not fault this product. Easy to apply, looks good and long lasting. Compared to other brands of hair fibres Hairo knocks them out the park.

It’s been almost a week and they still have not given my item to the carrier. They are scamming! EDIT- They are trying to remove my review and they also delete negative comments exposing them on instagram and socials but I won’t let them get away with this on here!

Absolutely fantastic customer service! I ordered a few products who's delivery was significantly delayed due to the courier rather than the vendor. Despite this, upon emailing, I received a prompt response from a lovely correspondent named Rwanda who sorted my issue and re-dispatched my order free-of-charge. Always refreshing to see businesses care about their customers and for that I am grateful.

I’ve been using this product for a while now, and I think it is a great product! Recently, I had an Order delivered to me and it was damaged through the mail. I reached out to HAIRO about this and was immediately contacted by a representative. Afterward, I was sent out a brand new shipment at no charge. Their quick response to this and their professionalism was impressive! I highly recommend this brand and its company! I am a Life Time customer!!