HAIROReviews of tryhairo.com

Wasters…. 1st time I ordered from these guys went smoothly, my order turned up in good time and the product was decent. Ordered again and 3weeks later my order hadn’t turned up. Emailed to find out where my item was and no reply. I went on holiday for a week and on my return I found a product on my door step called MyCheer which on further investigation is a competitor at a fraction of the cost of Hairo. I emailed them to ask if they had sent this product instead of what I ordered from them. I even suggested that there was a website imitating them. Again, no response. If I wanted to buy MyCheer, I could’ve saved myself money and bought that product instead of the expensive one. I emailed again asking for a refund…. No response. And yesterday I emailed again telling them that they had 24hours to respond or I’d write this review. So here we are. I’m 25quid down, no hair product that I asked for and not even a response following my emails. Avoid these people. They’re after a quick buck and preying on men’s insecurities.

The good reviews here are about their customer service not about the product itself. A very cleaver marketing makes you believe that this product makes your hair looks natural and its sweatproof and waterproof. In reality it’s just awful. Makes your hair looks like been painted with a tin of paint and every time you run your hand through your hair , your hands gets black. £29.00 went down the drain. Lesson learned . Not sure if they offer a refund as it doesn’t say on the website

The customer services are the worst, they sent me the wrong colour, it said dark brown, but was a light beige (and the make wasn't Hairo) I have contacted them 3-times regarding this, and over month later still no reply, I won't be using them again.... don't buy from the dreadful company!!!

Please avoid purchasing this product. The product does not match the advertising and the return process is intentionally designed to frustrate you. You will be asked to verify multiple things in a process of 4-5 emails which in the end, is an inefficient experience for the consumer.

This product isn't worth the price. It looks noticeably fake, makes your scalp appear dirty when you use it, isn't actually waterproof, and the company doesn't stand behind it. Customer service wouldn't issue a refund because the product had been used once — but it's unclear how you're supposed to know whether it works without using it. That policy doesn't make sense.

After trying the product it was apparent that it does not work properly or stay on for a length of time. It actually does the opposite of what it says it does regarding getting wet etc... At this point I thought it’s cool I will take the hit. After a couple of weeks I receive an email stating I am now subscribed to the product which I did not know about. The company sent me another hair filler although I asked for it not to be sent. I am now in the process of returning it and I have now been asked to send them an email to confirm the applicator has not been used. What a joke of a company I haven’t even opened the packaging! I have had to open the box and send them images of non usage. I am not one for reviews however this needed to be the exception. Stay away is the best way.

Customer service at it’s worst! Since using hairo, I developed folliculitis on my scalp and immediately stopped using. I proceeded to cancel my subscription but for some reasons it was unsuccessful. 2nd order was generated and after receiving a notification, I have communicated to their customer service to cancel the 2nd order and explained the adverse reaction and advice of my GP to not use the products again. I received info that it was too late to cancel but instead,once the items are received I will be guided to the process of return for a refund. I agreed and waited for the products. Weeks passed and upon receipt of the items, very slow responses from Hairo were received delaying the whole process. What was agreed of returning the items for a refund were set aside instead of following through it. Their customer service gave me other options like keeping the items for a 50 percent refund which is irrelevant since it was agreed already to return the products once received. They were beating around the bush. Over a week since receiving the products it was stil not sent back because of hairo’s slow responses and irrelevant options other than returning. I have endeavor to be clear from the bery start, but the delay on their part is excruciating from a customer’s point of view. Finally a return address was provided, but no company name or a person’s name was given for that address. upon research hairo as a company name does not exist on the said address. On the other hand there are other unrelated establishments residing on the address provided. Upon writing this review I am still awaiting for a complete resolution to this issue from Hairo. I strongly believe that true success of a company that sells products should befelt through it’s customer service. The delay, distraction and irrelvant insinuations other than giving the righful refund on a reasonable time frame define the efficiency of their customer service. Ps. Apart from developing folliculitis, be aware that hairo bleeds once you sweat or gets wet. It has a very thick greasy finsih on the scalp and It is not transfer free, can stain your clothes if you sweat and has a strong odd scent.

I ordered from Hairo and was extremely disappointed. The product does not deliver on its promises — it rubs off easily with just your hands, and water or sweat causes it to run. It also fails to blend naturally, leaving an obvious finish. On top of that, the pricing is outrageous. The can looks decent, but the button is sunk in, meaning you get far less product than expected. For the same cost, you can find better quality and quantity from other brands on Amazon. Customer service was equally frustrating. When you place an order, they automatically enroll you in a subscription service without proper notice. Unlike other companies that send reminders, Hairo simply sends a notification that your product has shipped — no confirmation, no chance to cancel. When I emailed them the day I received the notification asking not to send the reorder, they didn’t respond until after shipping it out. The representative then told me I would have to pay to return the package, even though it was completely unopened. This delay felt intentional and unfair. Long story short: Hairo sells an overpriced, low‑quality product with deceptive practices and poor customer service. Save your money and buy from other brands that actually deliver on quality and treat customers with respect.