Julia
Poor Customer Support
My medication refill has been under review for 6 days (when they say typical response is 1-2 days) now and no support is able to give me an answer or timeline of what is happening. I also cannot cancel as they have my payment on file and my prescription is “under review” for refill. I now have a lapse in my medication and was forced to miss a dose. Very unprofessional and feels unsafe to me as this is a medical practice.
Response from EdenAug 18, 2026
Hi there, Thank you for sharing your experience. We're very sorry to hear about the extended delay with your refill review and the frustration caused by not receiving a clear update or timeline. We understand how concerning it is to be told a review typically takes 1–2 days, only to still be waiting after six days without clear answers. We also recognize the seriousness of your concern about missing a scheduled dose and feeling unable to make changes to your account while the refill remains under review. Your feedback regarding communication, refill timelines, account management, and continuity of care is important, and we appreciate you bringing these concerns to our attention. This is not the experience we want our members to have. We sincerely apologize for the frustration and uncertainty this situation has caused. Susie from Eden 💚