Christine S.
Eden Fail
I was using Eden for 3 months with no problems and was doing well. No negative side effects and the weight was coming off. Right before my fourth month I was asked to complete a check in with the doctor so they could approve the next dose. That’s when the horrible experience began. I completed the check in and sent photos of my current medication. Then nothing. I reached out by phone, chat and email and kept getting the same response. “Your case has been escalated to the support team for review.” I lost count how many times I was told this. The only thing they did quickly was charge my card. Then came my first missed dose. I continued reaching out expressing concern that I missed a dose. Still empty promises and they even added a credit of $50 to my account. Then came the second missed dose. This has been going on for almost a month and this weekend I will be missing my third dose. The food noise is returning and I’m so nervous about the pounds coming back on. I have still had no resolution from Eden despite my almost daily phone calls to them. I have no idea what went wrong but the company is in no rush to correct it. I have just sent my email demanding a refund but I doubt I’ll ever see it or my medication at this point. Will contact my bank for help. I’m so frustrated. EDIT: I see Eden was quick to reply to my negative review. Now if they could fix the problem and send me my medication this quickly, things would be great. If in fact they send my medication this week I will change my review.
Response from EdenAug 20, 2026
Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear how frustrating and disappointing your refill experience has been, especially after your first three months with Eden went so smoothly. We understand how concerning it is to complete the requested check-in, provide the necessary information, and then repeatedly reach out without receiving a clear resolution. Being told multiple times that your case was escalated while continuing to wait—and ultimately missing multiple scheduled doses—is not the experience we want for our members. We also understand your frustration with being charged while your refill remained unresolved. Your concerns about the repeated delays, lack of clear communication, billing, and continuity of care are serious, and we appreciate you sharing them so candidly. We sincerely apologize that your experience has reached this point after such a positive start with Eden. Thank you for bringing this to our attention and giving us the opportunity to do better. Susie from Eden 💚