Dana S.
DO NOT order from this company
DO NOT order from this company! Like others have said-stay away. Started the oral and had very little effect. Increased the dose. Still none. "Drs" are responsive but do not really ask questions or treat you as a patient-more like a customer and they really feel very removed. I do wonder if they really are in fact MDs. After the oral not working I reached out to the Dr's to inquire regarding switching to the injectable-they told me to reach out to customer support. So I did-and some guy named Kevin answered with the cost. At this point it would have been good to have a conversation with the DR. to perhaps have them reach out to me to speak to me regarding my journey and if this would work best . No response. july 9th oral is delivered. ok-I'll take that-I should have said. stop Im done. So thought I'll take for one more month and make sure they switch. Less than one week on the 14th I get notification that they are processing my order and charging my card again!!!!! for another $249. WT! I immediatelyreached out to the DR. and told them I did not WANT this Rx that its is not working and would prefer to switch to Injectable-the response from some supposed Dr. name Pagano-Not even Dr. Pagano was a generic-reach out to customer support directly for assistance. Thanks Elizabeth P Administrator. Again-WT-not even a dialog about what may needs are or addressing the difference in the 2 methods-just contact support-which I then did-and NO RESPONSE!! I messaged on the 15th and nothing! But guess what showed up in my mail today-more oral meds. Tried calling and of course it is after hours! I now have 2 months of this worthless product and have cancelled my credit card and filed a fraud claim! So incredibly frustrated. I do not believe this company care for its patients as much as they care about the number of Rx's are sold! I am sure there are many reputable companies! This is NOT one of them ! Stay away!
Response from EdenJul 18, 2024
Hi Dana, We have requested more information to help you with your situation further. Thank you for sharing your experience. We apologize for the frustration and inconvenience you've encountered. This is not the Eden experience we strive to provide. we will investigate the communication lapses you encountered with both our doctors and customer support team. Your feedback is important to us. Best regards, Rajah