Jeremy
Good but poor communication
Overall the process and delivery of medication is easy and efficient but found inconsistent communication when asking questions. Messages on how to dose and frequency communicated through email/chat often do not match what is written on the vial/prescription sent. Example my prescription said on vial to take 5-7 days per week but when I followed up through chat the admin said to take 7 days "weekly' “Weekly” typically refers to something occurring once a week, while “seven days a week” clearly indicates something happening every day of the week. When asked to clarify again the response was "The directions I have provided are the same that is written on the vial you received. It is to be taken 7 days A week." Clearly not as I already provided a picture showing the vial said 5-7 days. Very frustrating the poor communication and customer service. They could have said "sorry for confusion" but take 7 days a week but instead double downed trying to claim the vial said the same thing they were saying. I am not blind, and i sent a picture.