EdenReviews of tryeden.com

Response from EdenApr 22, 2025

Hi Mandy, Wow — thank you for the enthusiastic feedback! 🎉 We’re so happy to hear that the product is working so well (and so quickly!) for you. It’s great to know the experience has been easy and that our team has been there when you needed support. We truly appreciate your recommendation and are honored to be part of your journey. If you ever need anything, we’re just a message away! Susie

Response from EdenApr 17, 2025

Hi Abril, Thank you for reaching out — I truly appreciate you bringing this to our attention. I’m really sorry to hear that you were charged more than expected, especially after being told the price would stay the same. That’s understandably frustrating, and I can see why you’re upset. You should have received clear communication if there was going to be a price change, along with a chance to review and confirm it. We never want our members to feel caught off guard, and I apologize that this wasn’t handled properly. I’m going to take a closer look at your account and follow up with more details shortly. Your trust means a lot to us, and we’re here to support you every step of the way. Susie

Response from EdenApr 22, 2025

Hi Ellen, Thank you for your honest and thoughtful review! We're so glad to hear that you've had a great experience and are seeing strong results — that's exactly what we hope for every member. That said, we’re truly sorry for the frustration you experienced when trying to restart after pausing. It shouldn’t have taken that long to resolve, and we appreciate your patience while our team worked through it. Your feedback is incredibly helpful as we continue improving our reactivation process. We're grateful to have you with us and are always here if you need anything moving forward! Susie