EdenTry Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
4,385 approved reviews, newest moderated first
Don S.
Melanie was very knowledgeable and friendly! Great experience!
Response from EdenSep 21, 2026
Thanks for sharing this, Don! Great to hear Melanie's knowledge and friendliness made for such a solid experience. We'll pass the compliment her way. -Rajah, Eden Customer Support
S P.
Melanie assisted with my request in a kind and timely manner. She help me resolve my issue quickly and was extremely courteous.
Response from EdenSep 23, 2026
Thanks for sharing this! Sounds like Melanie handled your request exactly the way it should go quick, courteous, and your issue is solved! -Rajah, Eden Customer Support
Stacy V.
I had a fantastic experience contacting customer service for Eden. I corresponded with Joanne via email, who was wonderfully kind, super responsive, and extremely helpful. She answered all of my questions thoroughly and left me feeling completely confident that my issue was fully resolved. Outstanding support! Thank you.
Response from EdenSep 15, 2026
Hi there, Thank you so much for your wonderful review! We’re thrilled to hear Joanne provided such kind, responsive, and thorough support throughout your email correspondence. It’s especially great to hear that she answered all of your questions and left you feeling confident that everything was fully resolved. That kind of care and follow-through is exactly what we strive for! We’ll be sure to share your amazing feedback with Joanne. Thank you for recognizing her and for being part of Eden! Susie from Eden 💚
Victor Matheu L.
Today, Monday, September 14, I finally received my tirzepatide from Eden Pharmacy. I like to be honest and fair when writing reviews, so I want to give credit where credit is due. I completed my intake late Sunday night, September 6, and by around 1:30 a.m., the doctor had already approved my medication and sent the prescription to the pharmacy. I have to say, that was extremely fast and impressive. The medication was shipped about five days later. However, Monday, September 7, was Labor Day, so that business day really shouldn’t count. That means Eden took approximately four business days to process and ship my medication, which I consider very reasonable and well within what I would expect. Unfortunately, I had some bad luck with UPS. The flight carrying my package was delayed, so instead of receiving the medication on Saturday, September 12, I received it today, Monday, September 14. I want to be very clear: I do not blame Eden for that. Once the package was shipped, the delay was on UPS. There is, however, one thing about Eden’s fulfillment that genuinely surprised and disappointed me. Along with the medication, they included only FOUR alcohol pads and FOUR individual syringes basically one syringe and one alcohol pad for each weekly dose. I have to admit, I found this pretty stingy. After receiving these types of medications by mail from several other providers, I’m accustomed to receiving a full package of syringes and a reasonable supply of alcohol pads. These are inexpensive supplies, and including a few extras seems like such a basic part of providing a good patient experience. It also made me wonder: What happens if someone is new to injectable medications and accidentally contaminates, bends, drops, or damages one of the syringes? They literally have no backup. For a company providing injectable medication, sending exactly four syringes and four alcohol pads for four weeks of treatment just seems unnecessarily restrictive and, quite frankly, a little cheap. The final part of my experience will be evaluating the medication itself. Once I’ve had the opportunity to actually use it and see how it performs, I’ll post another update. For now, my overall satisfaction level with Eden is still… MEH. There are definitely some things they did very well, especially the extremely fast medical approval and reasonable pharmacy processing time. But the overall experience hasn’t impressed me enough yet to rate it higher. We’ll see how the medication performs.
Response from EdenSep 15, 2026
Hi there, Thank you for taking the time to share such thoughtful and detailed feedback. We’re glad to hear the intake process was simple and straightforward and that communication with the medical team and your approval process went smoothly. We also completely understand your concerns about the fulfillment and shipping experience. Once a prescription is sent to the pharmacy, having clear updates about where the order stands and when to expect it is incredibly important. We recognize how frustrating it can be to feel like you’re left waiting without enough visibility. We truly appreciate you giving Eden the opportunity to complete your experience before making a final judgment. Your feedback about communication, order transparency, and shipping speed is valuable and helps us understand where the overall experience can be improved. We hope the remainder of your experience is much smoother, and we appreciate you sharing where things stand so far. Susie from Eden 💚
CC
Natalie provided outstanding customer support. She was professional, knowledgeable, and responsive throughout the entire process. She answered my questions clearly, resolved my issue efficiently, and made sure I was completely satisfied. Her friendly attitude and attention to detail made the experience seamless. Natalie is a wonderful representative of the company!
Response from EdenSep 15, 2026
Hi there, Thank you so much for your wonderful review! We’re thrilled to hear Natalie provided such professional, knowledgeable, and responsive support throughout your experience. It’s wonderful to know she answered your questions clearly, resolved your issue efficiently, and made sure you felt completely taken care of. Her friendly attitude and attention to detail are exactly the kind of service we strive to provide! We’ll be sure to share your amazing feedback with Natalie. Thank you for recognizing her and for being part of Eden! Susie from Eden 💚
Maribel
Very good she was so helpful and fast on it.
Response from EdenSep 15, 2026
Hi there, Thank you so much for your kind review! We’re thrilled to hear you received such helpful and fast service. Providing quick and supportive assistance is exactly what we strive for, and we truly appreciate you taking the time to share your experience! Thank you for being part of Eden! Susie from Eden 💚
Rachel D.
Jules was his name. Polite, helpful, able to resolve problem.
Response from EdenSep 15, 2026
Hi there, Thank you so much for your kind review! We’re thrilled to hear Jules was polite, helpful, and able to get your problem resolved. We’ll be sure to share your wonderful feedback with him! Thank you for recognizing Jules and for being part of Eden! Susie from Eden 💚
Ensen M.
Problem resolved without having to call
Response from EdenSep 15, 2026
Hi there, Thank you so much for your kind review! We’re glad to hear your problem was resolved quickly and conveniently without even having to make a phone call. We truly appreciate you taking the time to share your experience! Thank you for being part of Eden! Susie from Eden 💚