Rita
Melanie was great and solved a minor…assistant told me I should have planned better..Remember humans are irreplaceable.
Melanie was great and solved a minor problem which could have become a customer ending problem. Your AI assistant told me I should have planned my vacation better when I told the dates I would not be home to get my shipment off a hot front porch. Humans are irreplaceable.
Response from EdenJun 16, 2026
Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear Melanie was able to step in and quickly resolve your issue before it became a larger problem. Providing proactive, thoughtful support is what we strive for, and we’re so glad she was able to help. We also appreciate your honest feedback regarding your experience with the AI assistant. We understand how important it is to feel heard and supported, especially when dealing with something as reasonable as planning medication deliveries around travel. We're sorry that interaction missed the mark. Thank you for recognizing Melanie’s excellent service. We’ll be sure to pass your kind words along to her. We're grateful to have team members like Melanie who help ensure our members receive the care and support they deserve. Susie from Eden 💚