Quick delivery, good quality, good customer service.
Response from True Image USFeb 15, 2024
Hello Sara Moore,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
DP
D.P.
Cartridge replacement
Finding out that the cartridge was compatible with our printer was a relief. Being able to save over the cost of the name brand is very beneficial!
Response from True Image USFeb 6, 2024
Hello D.P.,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
ES
Everyone's C.
The package was delivered some where…
The package was delivered some where else. I had to try to track it down. Wasn't easy. Don't care to have to do that. When I order a packaging wouylike it to be delivered to me.
Response from True Image USFeb 5, 2024
Hello Linda Miller,
Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We noticed that your billing address and shipping address are different. Please kindly check if our product has not been placed at the shipping address. Moreover,we have report your problem to relevant departments so as to help them continuously improve product quality and customer experience.
To help you address the problem, our customer service representative will contact you immediately via phone call or email. We may ask for some order information (i.e. order number, cartridge number, quantity of questionable cartridges, etc) on the phone or email. That will be helpful if you can get these information prepared in advance. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
RL
Richard L.
Fast and polite service
Fast and polite service. Waiting time was minimal. Personnel were very friendly and helpful.
Response from True Image USFeb 5, 2024
Hello Richard Luton,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
RK
Ron K.
Response to faulty cartridge
Response to faulty cartridge
Response from True Image USFeb 5, 2024
Hello Ron Kudich,
Thank you for your important feedback.
Sorry for the negative experience that you had with your recent purchase. We have reported your problem to relevant departments so as to help them continuously improve product quality and customer experience.
To help you address the problem, our customer service representative will contact you immediately via phone call or email. We may ask for some order information (i.e. order number, cartridge number, quantity of questionable cartridges, etc) on the phone or email. That will be helpful if you can get these information prepared in advance. If you miss our call or email, you can take the initiative to call us at (855)412-1136 or email to [email protected]. We have a whole team stand by to help you.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
MH
Madilyn H.
My order was processed and received…
My order was processed and received promptly. The product works great in my printer even though my printer kept giving me a notice that the ink was not original. But the print quality was perfect.
Response from True Image USJan 25, 2024
Hello Madilyn Harris,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
EU
Eugene
a lot of toner coming out on front of…
a lot of toner coming out on front of printed page. UPDATE I WAS CONTACTED BY THE SELLER ( APPARENTLY THEY READ THE REVIEWS ) AND THEY SENT ME OUT A NEW TONER CARTRIDGE AND THIS ONE WORKS GREAT. SO THANKS FOR THE GREAT CUSTOMER SERVICE . I WILL BE BUYING FROM THEM AGAIN
Response from True Image USJan 15, 2024
Hello Eugene,
Thank you for your important feedback. We would like to apologize for the negative experience that you had with your recent purchase. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If any cartridges fail to perform within their lifetime, we will provide tech support, free replacements or full refund unconditionally. Therefore, please don’t feel upset and give us a chance to fix the problem.We will do our best to make you a happy customer again.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
CH
Chris
On time delivery of exactly what I…
On time delivery of exactly what I ordered. Thanks
Response from True Image USJan 9, 2024
Hello Chris,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. And we sincerely look forward to your next visit to our store.
All True Image brand printer cartridges are covered by a 30-day money-back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team at (855)412-1136 or send an email to [email protected]. Our customer service team are ready to help you.
Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
