TrueHost Reviews | Read Customer Reviews of truehost.com

TrueHost Reviews | Read Customer Reviews of truehost.com

TrueHost reviews

631 approved reviews, newest moderated first

Franklin M.
May 9, 2024
One of the worst company in the world
One of the worst company. Poor services, poor communication, they will respond to you email but not answering what you had on your ticket. They'll also close it and never respond to the matter ever. If you value you online presence avoid this company at all costs. Also for your mental health
Response from TrueHostMay 16, 2024
Hello Franklin, We reached out to you via call and advised you appropriately. Should you have any further issue, please let us know via call/email/live chat. Customer success is at the core of what we do. Best regards, Truehost Team
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Adetula O.
May 7, 2024
Worst hosting platform ever
Worst hosting platform ever. After subscribing they suspended my domain and asked me to click a fraudulent email verification. Beware of them, thay are scammers.
Response from TrueHostMay 8, 2024
Hello Adetula, Your frustrations are understandable. We have checked and noted that your domain was suspended by the Central Registry since you did not verify the ownership of the domain. As per ICANN rules, domain ownership should be verified. You were sent a verification email with a link that you were to click so you could verify domain ownership. Please note that the domain cannot be restored before the verification is done. The verification window set by ICANN is only 15 days. If you don’t click on the link in this verification email yourself, your domain will be affected. Unfortunately, we’re unable to click on this for you. What will happen when I click the verification link? Clicking the verification link will open a webpage that displays the email address, first name, and last name used to register the domain. The email also includes a link to the domain registration terms and conditions and a checkbox that you need to click to indicate that you agree. We have resent you another email via the central registry. We have instructed you further via email on how to proceed. Feel free to reach out to us via email, live chat or call should you need further assistance. Best regards, Truehost Team
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PHAT
May 1, 2024
Disappointing Support Experience
I must say that the Support staff have very poor expertise and knowledge. I created the support ticket today about adding DS record to enable DNSSEC, and unfortunately, I found their expertise to be subpar. As someone who relies on timely and accurate assistance, I was disappointed by the lack of knowledge displayed during my interaction. I hope the company takes steps to improve their support quality.
Response from TrueHostMay 6, 2024
Greetings for the day, Thank you for the feedback you have shared here. The experience you got from one of our agent must have been very unfortunate. Nevertheless, we managed to assist you. Professionalism is key to us and the experience you had is neither a representation of who we are, nor is it what we are known for. We are committed to improving the level of service we give to our clients. Your feedback will help us to equip our Team with the requisite skills as we seek to improve our overall service level. Thank you for letting us know about this. Best regards, Truehost Team
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Cristi C.
Apr 23, 2024
TrueHost - The Worst Registrar on the Internet
Horrible, horrible registrar. Keep 10 miles distance from this joke of a company. My horror story with TrueHost: I have purchased 2 domains from them - 1 day apart. For both domains, TrueHost has confirmed the purchase and sent the invoices. One domain got activated and I proceeded to use it. The second domain did not get activated even after 24h. Then after a couple of days, I receive, out of the blue, 2 refund notifications. No explanation, nothing. Of course, submitted ticket, followed up with them to understand the reason. Trying to communicate and connect with them is the same experience as trying to communicate with a black hole. They have removed the activated domain after I started using it. In a nutshell: they cancelled both purchases with NO explanation whatsoever. Friendly advice: avoid them like plague otherwise you'll be sorry and potentially living my experience. You have been warned.
Response from TrueHostMay 3, 2024
Hello Cristi, We heartily apologize for the experience you got while using our services. Indeed, that is not the kind of service we seek to give to our clients. At Truehost, we know the importance of holding our clients with high regard. We since checked the issues and updated you on what happened. We wish we could make amends on the said issue. Nevertheless, we will continue to intentionally improve our systems and service levels. We value all our clients and will continue to scale the walls of excellence to give our clients the best. Best regards, Truehost Team
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Shiloh L.
Apr 17, 2024
Solved issues in a minute
Solved issues in a minute
Response from TrueHostMay 3, 2024
Hello Shiloh, We are glad that you received great service from us. Thank you for believing in us. Cheers! Best regards, Truehost Team
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Kennedy A.
Apr 16, 2024
Their services is terrible and…
Their services is terrible and horrible. They will take your money and offer you useless services. They purport to pay affiliate for referrals but it's pure scam. They charge for simple tasks to fix their own errors and responds to tickets after two weeks, very lazy and useless
Response from TrueHostMay 3, 2024
Howdy Kennedy! Thank you for sharing your thoughts about our services. It is so sad that you experienced this. We checked through our records and, unfortunately, we didn't manage to trace your services with us. Also, we confirm that we pay affiliate commissions as per our affiliate policy. At Truehost CLoud, we are always listening. Please share more details with us via email so we check and advise you better. We wish to assure you that we hold you with high regard and will always push the bars of excellence so as to give you the best. Thank you. Best regards, Truehost Team
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J K.
Apr 8, 2024
The WORST Hosting Company In Kenya
Read all the negative reviews and judge for yourself. They are a scam and I will be pursuing further action to get these scammers out of business. Our website barely functioned when we migrated to their service. Most people got an error message when trying to log on. Despite numerous screenshots and useless "tech support" from their end, they denied us a refund after we decided to jump ship after losing a lot of business. This entire dumpster fire process, lasted a little more than a week. Still, they refused to process a refund, claiming we had "utilized their services". Save your money and go ANYWHERE else.
Response from TrueHostMay 3, 2024
Greetings, We're truly sorry to hear about your negative experience. We strive to provide seamless service and support, and it's disheartening to hear that we fell short of your expectations. It is very unfortunate that you moved your services away. We take all feedback seriously and are improving our services while remaining committed to resolving any issues promptly.
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David D.
Mar 29, 2024
They are professional scammers, dont buy anything from them
I bought a domain and hosting from their website and i read through all their terms and conditions before making the purchase, 24 hours later i got an email from them saying my domain has been suspended with a link saying i violated their terms and conditions because my domain is an FBTDL domain. And the funny part is that this terms and condition was actually hidden when i made the purchase till after they suspended my domain and the email came with the link to the hidden terms and conditions. And their customer service said they wont refund me that i should purchase another domain to connect to my hosting. This is the worst hosting company, don't look at their cheap plans because if you buy anything with them you would regret. Not to talk about their bad customer service and slow website network. Worst hosting organisation ever.
Response from TrueHostMay 3, 2024
It is understandable that you feel this way. We understand your disappointment with the situation surrounding your domain suspension and the subsequent customer service response. Our terms and conditions are displayed in our website. As an online services provider, we owe a duty of care to the online community. We suspend domains and/or services which are reported for malicious use so as to keep the internet safe. Your feedback is invaluable to us as we continually strive to improve our services and processes.
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