NK
Buy Truehost Kenya Web Hosting services at your own mental health risk!!!
Buy web hosting services from this company at YOUR OWN RISK. Pathetic services, false refund policy, and rogue customer service. The moment you realize their services are pathetic (endless hacks, spamming, etc), and request a refund- be ready for endless cat and mouse games. And of course being put on autoreply modes with their different customer care names. You won't get your money back. Their policy refund says "We are confident that you’ll be pleased with the Truehost Cloud performance and support, however for your peace of mind we offer a no-quibble 30 day Money Back Guarantee on all web hosting plans. We take pride in our business so we’ll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it." BUT they don't uphold it. If you are looking for psychological torture hosting, go ahead with Truehost Kenya. I've been with them for barely one month (still under the 30 day refund window) but I regret every bit. These are the new Nairobi scams. Buy their services at your own mental health risk. Cheap is expensive.
Response from TrueHostMay 22, 2024
Howdy! This is highly regrettable. We apologize for the delayed response. To make our services better, we wish to follow up on this issue. Please share more details with us via email, live chat or call. At Truehost Cloud, the excellence of our clients is at the core of what we do. The issues you have raised are critical and we wish to check to see what happened. Kindly reach out to us for follow-up purposes. Best regards, Truehost Team