TrueHostReviews of truehost.com

Response from TrueHostJul 2, 2026

Hi Codesmith Systems Thank you for sharing your feedback. We're genuinely sorry to hear that your experience has led to this level of frustration, especially as a long-standing customer managing multiple domains with us. We understand how important timely domain management is, particularly for businesses. While we use AI to help with initial support and speed up responses, it should never delay or prevent customers from receiving the assistance they need from our support team. We'd like to investigate the delays you experienced with your nameserver updates and review why they took longer than expected. Please send us your account email address or a recent ticket number via direct message or email at [email protected], and we'll have the matter escalated for immediate review. We value your continued business and appreciate your honest feedback, as it helps us identify areas where we need to improve our service and support.

Response from TrueHostJul 2, 2026

Hello Margaret, Thank you for your kind words! We're delighted to hear that you had a great experience with our team. You are always welcome.

Response from TrueHostJul 2, 2026

Hello Thagana Peters, Thank you for sharing your experience. Your kind words and 5-star rating mean the world to us. You are always welcome.

Response from TrueHostJul 2, 2026

Hi Anthony, we're sorry to hear about your experience and understand how disappointing this must have been. In some cases, a domain may appear available due to delays in registry synchronization, but by the time the registration request is processed, it has already been registered elsewhere. When this happens, the order cannot be completed, and a credit is applied to the account while the issue is reviewed. We also apologize for the delay in responding to your refund request. We understand that waiting longer than the expected response time is frustrating, especially after an unsuccessful registration. Please send us your ticket number or registered email address via direct message or email at [email protected], and we'll follow up with our billing team to review your refund request and ensure it's handled as quickly as possible. We appreciate your feedback, as it helps us improve both our ordering process and customer support.

Response from TrueHostJul 2, 2026

Hi Mashudu Mamburu, we're sorry to hear about your experience and understand how frustrating it must be when you're unable to access cPanel and get your website online. This is not the level of service we aim to provide. We'd like the opportunity to investigate both the cPanel login issue and the delays you experienced with support. Please send us your domain name, registered email address, or ticket number via direct message or email at [email protected] so we can prioritize your case and work on getting your website live as quickly as possible. We appreciate your feedback and the chance to make this right.

Response from TrueHostJul 2, 2026

Hi Rhema Nas, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how frustrating it can be to encounter website and email issues. We strive to notify customers of scheduled maintenance whenever possible, and we'd like to investigate what happened in your case, including the concerns about your website and the support you received. The lack of timely assistance you described is not the experience we aim to provide. Please send us your domain name or ticket number via direct message or email at [email protected], and we'll have our technical team review the incident, including any available backups or logs, and work with you toward a resolution as quickly as possible. We appreciate your feedback, as it helps us improve both our services and customer support.

Response from TrueHostJun 11, 2026

Hello Usman, Thank you for your feedback. We understand how frustrating this issue must have been, and we appreciate you bringing it to our attention. We can confirm that the matter raised under ticket #4513746 has now been successfully resolved. Our team worked to investigate the issue and implement the necessary fix, and we are pleased that the service has been restored. If you have any further questions or require any additional assistance, please feel free to reach out through our support channels. We are always happy to help. Thank you for your patience and for allowing us to resolve the matter.

Response from TrueHostJun 11, 2026

Hello Lawrence Luhanga, We appreciate your feedback! It’s wonderful to know that you had such a great experience with our team. You are always welcome.