trotpets.comReviews of trotpets.com

The base of the bowls is not a good quality product for their price.

UPDATE: Happy to report that trotpets will be delivering a replacement without me having to return the original item. Hopefully the replacement is delivered in great condition. The stand was damaged with one of the 4 legs broken off. When submitting a request for the return stating it was damaged, the return site clearly states that customers must pay their own return shipping. That's completely ridiculous when the item is delivered damaged. Hopefully they will take care of the return and the shipping of a replacement.

After spending $150+ on your product, when I reached out for support I was met with awful customer service after receiving the wrong product. Could not be less happy with the ending result. (Update) I have reached out to customer service repeatedly and they just ghosted me, so this reply asking me to reach out to customer service after I already did and got ghosted is a great example of how bad this product and their customer service are.

I purchased the single slow feed bowl and mat hoping my puppy wouldn't be able to pick the bowl up and flip it. I placed it down in front of her and she immediately picked the bowl up off the magnetic mat and flip it.

where do i begin?! first i ordered the bowl. my dog pushed it every which way so i spent $50 more to order the mat, which my dog now pushes everywhere (with the bowl attached to). she is also able to push the bowl off of the mat which just goes to show how ineffective the entire system is. but mostly, the mat is totally useless. and now i have two items to wash and clean! thanks, trot pets, for nothing. these products were an absolute waste of money, time and effort. i am so disappointed.

Awful experience. Not only did it take 3+ weeks for the item to ship, it was returned to sender, despite receiving a notification that the item had been delivered. We just moved to a town that does not have USPS service, but does receive UPS and FedEx. To be safe, we always list our PO Box, at the risk of the item shipping through USPS. I did not know which shipping provider Trot Pets would use, so naturally, I listed the PO Box, knowing I would be prompted with a "cannot send to your address" if the PO Box would not work. I received no push back, so went ahead an ordered the set. I tracked shipping through out the SLOW process, only to notice the the day this was supposed to be delivered, that the item was returned to sender. Annoying, but I can let it go. However, when I reached out to customer service begging for help, they sent a snarky response back. To which I mentioned I would simply prefer a return, asked why a shipping label was created if they could not deliver to a PO Box. Why was I not prompted with an error for inputting a PO Box? Their response was, "we can do that," completely ignoring my questions regarding shipping. Whether this be user error on my end or not, I would have appreciated more communication, and kinder communication. I was so excited to receive this set for our new dog, and due to the rude responses, we will be going with Yeti dog bowls instead. Customer service makes or breaks a company, in my opinion, and Trot Pets failed miserably. I should also mention, I asked when I will receive confirmation of my return twice now, with zero responses. Don't order from here.

So far as I can tell, Trot Pets doesn't appear to have any manner of customer support. The bowls themselves are nice, and if you do decide to order them, get them from Amazon, where you can make a return or exchange without the headache of dealing with Trot directly. Unfortunately, I didn't know any better and ordered directly from Trot. I returned my initial order because I didn't care for the color. The return made its way to their warehouse two weeks ago, but was never processed. I followed up via email. No response. I followed up via the customer support portal on their website. No response. I posted a comment on their Instagram. No response. At the end of the day I'll just provide the paper trail to my bank and have them cancel the charge, but any company working in the e-commerce space ought to do better, and when it comes to Trot, customer support is nonexistent.

Super frustrated with your return policy. My dog will not eat out of the slow feed bowl. I would like to exchange it for a regular water bowl but was told I can’t return because it’s been used. I understand that is your policy, but it seems very stringent when most companies stand behind their product and allow for returns or exchanges if a customer is not happy.