trotpets.comReviews of trotpets.com

I love the look of the product, which is what drew me in, but am not happy with a few things. -The base didn't go together as it should have, the last screw hole wouldn't line up even after taking it apart and putting it back together so it is not completely sturdy. -The slow feed bowl does not work well with wet food or bone broth additive and there are no options to change it. -I reached out through e-mail the same day about the bowl, before I even put the base together, and I never heard back from anyone.

DO NOT BUY FROM THIS COMPANY!! I ordered TWO sets from them, one was defective, the other unopened. I returned, and after TWO WEEKS of no refund I had to inquire with company, only to learn they “declined my return”! Said it didn’t meet their third party’s return standards? Unused, still in original box?? Even better, they KEPT my merchandise!! Don’t worry, they offered me a 15% discount to repurchase my items!! 😂😂😂😂 What a joke!!

Items arrived damage and I couldn’t get ahold of customer service to make it right.

The product itself seems decent quality, definitely overpriced for what you get. Also, the silicone mat that comes with the kit is just big enough to fit both bowls, your dog will make an insane mess everywhere when they drink so I don't understand it's use. The issue is with the customer service or lack thereof. You have to request a return to send an item back for a refund, I did this the day I received the item and it has been 5 days with zero response. I'd be willing to bet you would get the same experience if you ever tried to use their "lifetime warranty". Buyer beware!

Trot did not respond to my request for a refund for the lids I ordered. The bowl set comes with lids and I did not know that.

I reached out to ask where made, received this response. “Trot Pets Engineered and designed in USA, produced in Asia and shipped from our 1st class warehouse facility in New Jersey” I responded asking specifically where in Asia, received no response. My wife ordered it unknowningly and we received the bowl and on the bottom it says MADE IN CHINA . I would not have purchased it had I known. Why be dishonest in your response and not respond when asked?

Trot Pets has the potential to be a 5-star company, but that was not my experience. They have beautiful products, a nice-looking website, and friendly marketing emails—but this does not match their lack of communication during the exchange process and poor customer service. My dog was diagnosed with osteoarthritis so I spent a half-day researching bowl stands. Trot Pets has the most aesthetically pleasing, high quality-looking products compared to everything else I looked at. I ordered a Medium sized bowl set and 6” stand, and used their 10% off code. (After I placed the order, that evening I got an email for 20% off, which was too late to use.) When I received the products, the stand had 1 hole that was not drilled through, so the provided screw wouldn’t go through it. Fortunately, I had a wood drill bit to scrape it out enough to clear the hole for the screw. Next, I washed the bowls and found a scratch on the puzzle bowl where a tiny bit of metal was poking out; a dog would scratch his tongue on that. Also, the Medium size bowl was closer to 3.25” tall instead of 3” (as described on their website) so it was too tall for my dog. I emailed them a kind letter complimenting the beauty of the set and the above issues (including photos) and requested to exchange the defective bowls with a Small bowl set instead. They responded 4 days later to clarify that I wanted to refund Medium for Small bowls. No apology for the 2 out of 3 items being defective. I wrote immediately to say yes, I want Small bowls and will ship back the Medium bowls. Two days go by with no further info from them on next steps, so I requested if they can provide an addressed/pre-paid label to ship bowls back. There was no response to my email, but they sent a separate email with a link to a label. The next day, I confirm I have shipped the bowls and I provide a tracking link. Defective bowl set arrives to them in 4 days. I wait another 4 days and ask if they will be shipping out the new set of bowls. Another 4 days later I get a separate email with confirmation of order for replacement bowls. 10 days after they received the defective set, my new bowls arrive. Now, it’s been 19 days since they received the defective bowl set and I have emailed again to ask when I will receive a refund for the difference in cost between the Medium and Small bowls. Manufacturing flaws aside, if Trot Pets can provide their team with some customer service training and improve their response time and communication about the status during the return process, instead of the burden resting on the customer, future pet parents will have a better experience than I did.

No matter how many times I wash the Trot slow feeder the interior stainless steel remains slimy (when wet.) Hot water, warm water, with soap and a wash cloth, doesn’t matter what I do it remains slimy. Makes me nervous to let our dog eat out of it, because stainless steel items we’ve used over the years didn’t act like this. I emailed Trot about the issue but never heard back. :\ Ended up ordering a different slow feeder from another company. So disappointed.