Tropical Smoothie CaféReviews of tropicalsmoothiecafe.com

Cross contamination. My son is severely allergic to peanut butter. We ordered a yogurt bowl and whoever made it used a spoon or something that was used for a peanut butter dish. If my son ate that, he would be in the hospital or worse. Horrible.

Waiting in store no one here got smoothie 5 mins waited on two wraps 15 mins

We visit the Tropical Smoothie in Johnson City Tn about twice a week after going to the gym. We love the smoothies and the healthy ingredients. BUT the staff has so much to be desired. The last few months all the employees have no personality at all. They all look like the are miserable with frowns on the face and not friendly at all. I think they all need to visit 7 brew down the street and take lessons. Customer service makes a business tremendously and keeps customers coming back.

Worst experiences ever. I went to the tropical smoothie on Bay Rd in Saginaw, Mi and ordered an Avocaldo smoothie without turbinado, and I was given a Detox Island Green with extra ginger and whey powder. Seeing as it was green, I didn't think to check the receipt and ended up drinking it. By the time I got home, my mouth and throat was burning so bad that I decided to look over the receipt and noticed the mistake. By the next day, I was extremely ill with what I'm assuming was detox symptoms from all the extra ginger in the drink. Still feeling unwell typing this. Not a satisfied customer by any means.

This was the Burlington, NC location. I should first state I have difficulty walking and risk falling. I have always been able to order online and get at drive thru. This time I was told you have to come in. I explained I was handicapped. Again told you have to come in. I asked if it could be brought out. Told you have to come in. I said if I fall it will be your fault. Someone brought it out but very obviously broke the edible straw. Poor service and rude attitude

We first went inside to order in there. But no one would come out to serve us or get our order. And they were all on there phone. So we just went thru the drive thru and someone answered and took our order. So other than that amazing drive thru services. Just not a very good inside service. But they had amazing drinks and food

This is the cleanest restroom Ive ever been in Management is the best Ill be back

This visit marked the end of our patronage at any Tropical Smoothie Cafe. Despite being regulars, our experience at the Boynton Beach location was disappointing. After waiting for service for 2 minutes, we were finally attended to, but our simple order seemed to baffle the staff. Even though we had enough points for a complimentary smoothie, they claimed their system wasn't updated and refused to honor it. Despite showing proof, they were uncooperative. This recurring issue of blaming the system rather than addressing the problem was frustrating. To make matters worse, one employee became hostile and yelled at us to leave. Recording the incident, we were shocked by their lack of professionalism. Whatever happened to "the customer is always right"? It's clear there's a need for better employee training and customer care. Unfortunately, this experience has led us to take our business elsewhere, where competition is abundant.