Tropical Smoothie Cafe, sometimes referred to as Tropical Smoothie, or TSC, is a restaurant franchise in the United States.
Tropical Smoothie Café (tropicalsmoothiecafe.com) has 180 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Lisa L.
Their app doesn’t allow you to redeem your point if you are getting delivery even though it states on the app to redeem but it doesn’t offer a number with the bar code!!!! They have you running around like a rat on a wheel with their ineffective app!! It’s aggravating at BEST!!! I removed the app from my phone I’m so infuriated with this substandard business. HORRIBLE 🤯
Carolyn O.
Ordered at the wrong address by accident. (Location - An hour away.) 29455 N Cave Creek Road, Suite 124 AZ. I noticed immediately after placing my online order. I called all many times that evening and even the next day to cancel or refund my order. All phone calls went to voice mail. I left detailed messages with my phone number. No call back, no nothing. They just kept my money - $40. This has soured me on the Tropical Smoothie brand.
Erin G.
Love this place. They make amazing smoothies and the service is so fast.
Iyana A.
I ordered a blueberry bliss smoothie and compared to the others I’ve had this one was very watery. I was disappointed.
Pearl H.
This is the first time in months of being a loyal customer of the shop in Madison, MS that I will give a horrible experience review! I ordered my smoothies on the app and got there 20 minutes after the time that they were set to be picked up. I got there & sent my daughter in and 10 minutes later went in. Found a little white boy just then making my order and talking to three African American friends that were sitting there. I was raving mad as I was never addressed, thanked, nor was even looked at! The boy was super slow and steady talking to his friends and when we exited, his friend laughed at my daughter who happens to have autism and this was part of her therapy!!! They can kiss my assets as I am done!!!!
P T.
I am a regular customer, I stop every morning before going to work. Well I was visiting the drive which sometimes takes for ever and then when I get to the window they are out of the Acai bowls. This has happened more than once. Now I order on line and it's still not ready when I get there, and what makes it even worse my order is not correct once I get to work. I had to put it in the freezer because it was soupy. I call them and they said come back and they will redo it, I told them I was at work and I only eat them in the morning. I think I will wait a while before visiting them.
Ashley O.
SINCE MAY 16 I’VE TRIED TO GET A HOLD OF YOU PEOPLE FOR MISSING POINTS FROM A TRANSACTION THAT WAS MADE THAT DAY ITS ALREADY THE 20th THIS IS OUTRAGEOUS IF YOU PEOPLE DONT WANT TO GIVE PEOPLE THEIR MISSING POINTS THEN I SUGGEST YOU REMOVE THE LOYALTIES REWARD PROGRAM ALWAYS HAS A PROBLEM ALWAYS DOESNT REDEEM ON TIME YOU DONT SEE THIS IN OTHER STORES LIKE STAR BUCKS.
Sophie
I went to get my online order and they didn’t have it finished then it was given 1/4 empty and to make it worse I went to the app to get my rewards and it said the code had already been used. Not happy