Mathew
Stay away from this company
Stay away from this company. Booked a flight at a good rate for the following week. 2 days before my flight I learned that said flight was still “processing” because I hadn’t received any actual tickets. You don’t see any of there calls or emails because they are filtered as spam accounts and numbers. Nor do they ever answer there phone actually came back as “not available at this time”. Needless to say I had to book a last minute flight which costs me 400 dollars more than what fake rate they offered in the first place. This place sharks people for a good rate then will call them back saying there are changes in the airline and want even more money. I recommend Priceline, Expedia, etc. you won’t have these issues. If the rate is too good to be true, it is.
Response from Tripntravelusa.comAug 6, 2025
Thank you for sharing your experience. We appreciate you bringing this to our attention and would like to clarify the situation. When you booked a flight on July 31st for a trip within seven days, we sent you a confirmation email stating that your reservation was under review. This is a standard security measure we have in place to prevent fraud, as we've experienced issues with last-minute bookings in the past. To finalize your reservation and charge your card, we needed to verify your details. Our records show that we attempted to contact you multiple times by phone and email between July 31st and August 4th to complete this verification. We left voicemails and sent emails requesting a callback, as we couldn't proceed with the booking without your confirmation. Unfortunately, we never heard back from you. On August 4th, we received an email from you regarding the reservation, followed shortly by another one accusing us of fraud. Our team responded to you immediately, explaining that we had never charged your card because the booking was incomplete. Since no payment was ever processed, there was nothing to cancel. We understand this was a frustrating experience, but the inability to complete the booking was due to the required verification process that we were unable to complete. You never paid us anything to cancel and you booked a new ticket from a different site paying higher ticket cost and not through us. We strive to provide a secure and reliable booking service, and our verification process is a critical part of that commitment which we cannot change, as it helps us and our customers to protect from online fraud.