TripCityReviews of tripcity.com

The company was very rude through text messages for know apparent reason then told me to try zipcar because they only do long term rentals but the app clearly says you can rent by the day with the option to extend when I asked why they was false advertising if you cannot rent by the day only long-term. I was told they do not have to explain how they run their business. This is really sad customer service has really changed people no longer care what they say out there mouth they have know professionalism anymore

If I could give zero I would as well I've try running in a car three times from them I had to cancel each time because the owner never respond back over an hour I reached out to trip City they tell me the only way they can contact the owners through the platform through email literally waited 2 hours and no one's approved my rental however they took my money so I have to keep canceling it how is it this platform is taking people money and still haven't been able to contact the owners verbally

Checking the reviews, it seems like TripCity is good or bad depending on who's hosting the cars on their platform. If you get a good host, your experience will be good. If you get a bad host, your experience will be bad. My host was good to me and nice so I didn't have a bad experience.

If I could give zero stars I would. This is my first time and probably last time. First I search for a car. Then I find one and book it. Takes my money then tells me I have to be approved by owner. Owner takes over an hour to get back to me and tells me the vehicle is not available. Why is this app taking money from a booking that isn't even available. No customer service available in chat or the phone but the automated system says I have to wait for a day for a refund. That is unacceptable and false advertising and as far as I'm concerned that's robbing me. I borrowed the money for this vehicle and not only am I not gonna make any money but I have to wait to return the money I borrowed. The vehicle owner tried to write up something in some notes that doesn't even show in the ad and tried to screenshot it. Shady business. Shady app. I will never recommend anyone use this misleading website and I will discourage anyone else from using it either. Negative stars for these liars

Prepare to keep paying for vehicles that are not available. Then wait for the refund over, and over again.

From the moment I booked the car there were issues ! The owner Gloria pushed back pick up time multiple hours due to battery issues with the car then rushed me to pick up the vehicle. The vehicle road like trash! You can tell the car was in an accident and repaired ! The horn barely worked. The car died on me and I proceeded to ask for help when she got mad and came to retrieve the car. I will be requesting a refund and pursuing legal action.

Had a rental which broke down, AC stopped working in South Florida, with 2 days left on the rental. Returned the car expecting a refund for the platform fees, insurance for the car, which the owner of the car agreed I so be given. However Trip city denied me saying that AC was not a requirement and not needed to keep me safe on the road.

Hire a decent lawyer before renting on this platform. If your experience is like mine, this platform won’t be around much longer.