TripCityReviews of tripcity.com

This company allows companies with the most disgusting unreliable and nasty vehicles to be rented through their platform and they give you no assistance on trying to get it corrected, but they charge you all your money without a problem

The rental I had for over 2 weeks was side swiped in a hit and run outside my home. I immediately contacted the owner with pictures and an explanation. I didn’t get a response for over 6 hours and it said it was no problem to keep the car until I needed to return it. It only had paint damage on the 2 doors and after returning it I have money missing from my account and a bill for over $2000. Nothing was said that day I contacted the owner or the day I dropped the car off. And the contract I signed said nothing about paying for damages only that insurance was provided and I couldn’t use my own. How does a business steal from you with no communication during the issue or after the fact. I will be having my lawyer not only sue this scam of a company but also the business I rented from. Do not use this platform please. I have paid them over $4000 for 2 rentals so far plus I sent other people there too.

I was looking for an alternative since most places have gotten pretty expensive. I was able to sign up and get into a car later that evening. Most owners can be responsive but check out their listing and reviews before applying. I was able to be accommodated when I was having car issues and placed into another one. Some minor improvements can be made on the site but overall not bad!

I was liking this trip city car rental until I got accused of doing something I didn’t do and the person that owns the car they were cool until they went against me. I had a car for over 2 months paying and they wasn’t getting the days right the system always acting weird! They disabled my account for something I didn’t do. I spent alot of money with the company and got treated f up!! Put out the car and lied on this platform sucks and the people I rented from!! The owner was cool not I’ll be back to give the name of the place I rented from

Had a rental for a month the owner raised the price by triple in the middle of my rental period and once I ended it the car tired went flat i immediately contacted the owner of the vehicle to let him know we agreed that I wouldn’t be charged and just to drop the vehicle off when I was able to get air in the tire. Successfully got the vehicle back to the owner and trip city charged my card 300$ and refuses to give my money back I have pictures of the flat tire and the conversation with the owner about not being charged. Attempting to contact trip city to resolve and the Agent disconnected the call on purpose instead of understanding the situation and trying to resolve Rent somewhere where you can trust

Horrible company! Stay away. I’ve rented from here 3 times and each time the owner of the vehicle purposely waits days to say that you returned the vehicle to rack up extra fees. On the flip side customer service is horrible and once you get a refund most of the time you aren’t receiving the full amount even if you’ve never received the vehicle

Helpful customer service.

These guys are probably some kind of test market pseudo-biz that doesn't really have a ready for prime-time product. First of all, there's a ridiculously outrageous "transaction fee" - a total farce. To book a used car (which may be 15 years old) , you have to pay for the "transaction" first - which makes the deal twice as expensive as a brand new vehicle from Hertz, Avis or any other company. So.. Who in their right mind is going to do business with these guys? Answer.. Nobody.. The entire program is obviously a setup - which is scary. What do they really want.. credit card numbers, marketing data, your email address to sell? Who knows? But it's pretty obvious they're not really interested in renting cars. My humble advice: Avoid