TrifectanutritionReviews of trifectanutrition.com

Response from TrifectanutritionAug 25, 2023

Thank you for the feedback. We continually strive to improve our recipes and offer a variety of flavors to cater to different preferences. We understand that taste is subjective, and we regret that our meals were not to your liking. We would like to connect and better understand your experience as we are constantly improving our process. I'm not able to locate your account. Can you please reach out to us at [email protected]. Hope to connect soon!

Response from TrifectanutritionAug 21, 2023

Hello Kimmie, I am so sorry for your experience with us. I want to address a few things with you and ensure you are taken care of. Please reach out to us when you have a moment. Again my apologies. I hope to speak with you soon.

Response from TrifectanutritionSep 8, 2023

Hi Alex, I am sorry you had a less than satisfactory experience with the food and customer service. I would like the opportunity to find you some resolution. I sent you an email to you. Please reach out if there is anything else I can do for you.

Response from TrifectanutritionMay 23, 2024

Hi Danielle, We're truly sorry to hear about the recurring issues you've experienced with your subscription. Your satisfaction is of the utmost importance to us, and we deeply regret that we have not met your expectations in terms of service and reliability. I would love to personally connect with you to find a way to earn your trust back. Many things have changed with our service since you first gave us a try last year. Please DM me when you have a moment.

Response from TrifectanutritionAug 21, 2023

Hi Karen, I’m sorry to hear about the various concerns you had regarding your experience with us. I’d love the opportunity to connect and see if there’s anything we can do to help remedy the situation. Please keep an eye out for an email from us. We are committed to our customers' satisfaction, and I look forward to discussing matters further.

Response from TrifectanutritionAug 23, 2023

Hello Brandon, I am sorry you have a less than satisfactory experience with the food and customer service. I would like the opportunity to find you some resolution. I sent you an email as well. Please reach out if there is anything else I can do for you.

Response from TrifectanutritionAug 25, 2023

We sincerely apologize for your negative experience and we appreciate your honest feedback. We went through a big transition of opening new facilities in late 2022 and we were awaiting the vacuum sealer machinery at the time. This has been resolved and then some. Customers are now able to pick the meals with any of our Meal Plan options. The cancellation process has remained the same since the first time you gave us a chance. We are a weekly meal delivery subscription. Once you have selected your meal/items, your account will default to a weekly schedule. We provide a ‘skip weeks’ feature for weekly subscribers right on the account dashboard. If a customer would like to have extra time before another order renews, just login and skip out the following week or two. The last day to skip/cancel an order is the Friday before the delivery. Once we're past our Friday cutoff it is not possible to cancel/update orders processed for the coming week. In dealing with perishable goods, we have strict cutoffs to allow us to properly forecast and successfully fulfill orders nationwide without delay. We would like to connect and come to a positive resolution. I'm not able to locate your account. Can you please reach out to us at [email protected] with the subject: “Attn: Trustpilot Reviews Manager”. Hope to connect soon!

Response from TrifectanutritionAug 22, 2023

Hello Shay, thank you for your feedback. I apologize for any confusion. You can cancel at anytime by reaching. We have also introduced My Choice and you can choose your individual meals and pick the flavors that suit your palate. I would love the opportunity to speak to you by phone to learn more about your experience and provide any form of resolution if possible. I sent you an email as well. I look forward to your response!