TrifectanutritionReviews of trifectanutrition.com

Response from TrifectanutritionJun 13, 2024

Hi David, Thank you for your feedback. I apologize for any inconvenience you experienced with our service. We strive to make our policies as clear as possible on our website, including our 7-day lead time for canceling orders. This policy ensures that we can process and ship orders efficiently. The cancellation policy, which includes our cutoff times is posted right on your account's dashboard. As you signed up for your first order on March 26th, if your intent was to try just one order without another renewing, you would have needed to skip the 2nd delivery on your account page before the final cutoff on Friday, April 5th (11 days after your initial purchase). While I understand that you requested the cancellation on Saturday, April 6th, it was unfortunately past our cancellation cutoff for that delivery cycle. As a result, the second order was processed and shipped as per our policy. While I can understand your frustration over the package not yet being shipped when you reached out, I must share some transparency into our large-scale operation. We are not a small, traditional kitchen where someone can just walk in and grab an order. We produce thousands of orders each week, and once those orders are all in the nationwide production line, there's no feasible way for us to halt the entire country's production to locate one order to pull among 10,000+. I also want to point out that we did issue you our satisfaction guarantee which refunds 7 meals from your first delivery. I would love a chance to speak with you to learn a bit more about which meals you ordered and what factor(s) about each of them felt unsatisfactory. Feel free to DM me here and we can find a time to discuss by phone. Best regards,

Response from TrifectanutritionMay 23, 2024

It's disheartening to hear that the quality of our meals did not meet your expectations and that you encountered issues with the potatoes and overall taste. We strive to provide delicious and nutritious meals, and we're sorry that we fell short in this instance. Your feedback about the potatoes and the overall taste of the meals is valuable, and we will use it to improve our recipes and cooking methods. Regarding the subscription cutoff policy, we understand your frustration. We aim to provide clear information about our subscription terms and cutoff times to prevent such situations. We do post our cutoff directly on our website as well: https://www.trifectanutrition.com/ask-us-anything/why-cant-i-skip-my-delivery. However, we apologize if this was not communicated effectively or if you were unable to try the meals before the cutoff time. We're continuously working to improve our processes to better serve our customers. Thank you for bringing these issues to our attention. We appreciate your feedback and the opportunity to address your concerns. We would love the opportunity to earn back your trust. Please DM me at any point and I'll provide you a new introductory offer.

Response from TrifectanutritionMay 23, 2024

We’re sorry to hear that your experience with Trifecta did not meet your expectations. We strive to provide nutritious, balanced meals designed to support various fitness and health goals, including weight loss and muscle building. Portion sizes are carefully measured to meet specific dietary needs, but we understand that preferences for portion sizes vary. Your feedback about the portion sizes and lack of flavor is valuable, and we will use it to improve our offerings. Regarding your first order and the shipping details, we apologize for any inconvenience caused. We aim to provide timely shipping information to ensure a smooth delivery process. We will review this issue to prevent it from happening in the future. Trifecta uses both chicken breasts and chicken thighs. While your experience may have had a meal(s) that only contained thighs, I can assure you we have numerous meals with chicken breast as well. You can also choose your meals to ensure you do not choose ones with thighs. Our menu is also posted publicly on the front page of our website under "Weekly Menu" in case you'd like to further review our options. We would love the opportunity to earn back your trust. Please DM me at any point and I'll provide you a new introductory offer.

Response from TrifectanutritionMay 23, 2024

Hello Ben, Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered with your order. To clarify, our ordering system requires customers to press a button that states "Place Order & Select Meals." Upon clicking that button, the action is taken to charge the payment card and place the order. You are then given 30 minutes to choose your meals. Abandoning the meal selection screen did not cancel the order, as it had already been placed and your card charged. It just means that we have to provide a random selection of meals to fulfill the order since you did not choose them yourself. It appears you added multiple meal plans to your order as you browsed through our options, causing the total price to be higher than expected. We understand this was an unpleasant surprise, and we regret any confusion this may have caused. Despite being unable to stop the order once it entered production, we issued a refund of $260, absorbing nearly half the cost of your order to try to make things right. We always aim to provide clear communication and helpful customer service, and we apologize if we fell short in your case. If you have any further questions or need additional assistance, please reach out to our support team. Thank you for giving us the opportunity to address your concerns.

Response from TrifectanutritionMay 23, 2024

Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with our meals. We aim to provide high-quality, nutritious meals, and we regret that we did not meet your expectations. Our meal plans start at 7 meals for $110.99, plus $9.99 shipping, which is less than $20 per meal. We strive to offer good value while maintaining high standards in our ingredients and preparation - Especially with preparing meals using organic ingredients, vacuum-packing them, and shipping them right to your doorstep. Your feedback is important to us as it helps us improve. Please reach out to our customer support team and we'll be happy to discuss your concerns and would love to better understand what made you feel the meals received were of substandard quality. We absolutely want to make this right!

Response from TrifectanutritionMay 23, 2024

Thank you for sharing your feedback with us. We aim to provide flavorful and nutritious meals, and we regret that we fell short for you. We offer a variety of meal plans and over 60 recipes, and we would love to understand more about your taste preferences to find options that might better suit you. Your feedback is important to us as it helps us improve our offerings. Please reach out to our customer support team at [email protected], or at (530)564-8388, and we'll work with you to address your concerns and find a solution.

Response from TrifectanutritionMay 23, 2024

Thank you for taking the time to share your feedback with us. We're sorry to hear that our vegan meals did not meet your expectations in terms of flavor and texture. We aim to provide delicious and nutritious options for all our customers, and we take your comments seriously. We would appreciate more details so we can address these specific issues and improve our recipes. Regarding your experience with our customer service not answering your call, we have a small support team based in Sacramento, and while we may not always be able to answer your call immediately, we strive to maintain a 24-hour response time to any missed contact. In your particular case, we do not see any calls that came from your number on (or around) the day you canceled, but we do see we missed your message through the website's live chat feature. I show we responded to that inquiry approximately 3 hours later confirming your cancellation. We would love the opportunity to earn back your trust. Please DM me at any point and I'll provide you a new introductory offer.

Response from TrifectanutritionMay 23, 2024

Hi Blanca, Thank you for sharing your feedback with us. We're sorry to hear that you found our meals bland. Our aim is to provide healthy, delicious meals, and we regret that we missed the mark for you. We offer five different meal plans and over 60 recipes, so there are plenty of options to suit various tastes and preferences. We would love to learn more about your specific preferences to help find meals that work better for you. Please feel free to reach out to our customer support team so we can address your concerns and assist you in selecting meals that you’ll enjoy. Hours: 7 days a week, 8AM-5PM PT Phone: 530-564-8388 Email: [email protected]