TrifectanutritionReviews of trifectanutrition.com

Ordered and then received my food on a Friday. I looked at the food that came and none looked appetizing at all even though the pictures online looked decent. I tried the first meal and it was so disgusting I ended up giving it to my cat. The next day I hit skip delivery so I could try to figure out how to cancel before being charged again for expensive cat food. It said it went through and then when I reached out to customer service to cancel, I was advised it was too late and they already charged me for a second box! So now I’m out another $120 because they refused to give my money back due to their policy. I guess at least my cat will be happy.

1. Customer Service - poor. No confirmation email after being charged. No option to cancel online. Only via chat. No genuine or friendly attitude from chat rep Mackenzie Rigney. 2. Food - poor to ok. A lot of sweet potatoes. At times no flavor, at times super spicy. For me, 4 dishes out of 16 worked out.

Worst customer service. No notification or email for the subscription being renewed. Food tastes like dog food. Do not use them.

I recently subscribed to trifecta and was quite disappointed. First the pairing of spices is super off thus making the meals disgusting like it’s prison food (as I could only imagine those would taste like). Further their app does not register requests to skip weeks as easy as desired and customer is stuck with a week worth of nasty food. I called today (Sunday) to cancel, and they have refused to cancel the upcoming order that’s scheduled to arrive on Friday given that the app didn’t process my request. I’m going back to Factor instead

Update: You can see Trifecta's priorities in that they replied to my TrustPilot review with 24 hours, but—when I was a customer—did not call me back for over a week. You can also see that, while no Trifecta managers are available for customer service calls over the weekend, sales manager Dave is personally responding to TrustPilot reviews on a Sunday. This fits with Trifecta's business model of extracting money from subscribers through probably-illegal loopholes like the lack of any pause or cancel button, hidden hurdles to skip orders, and a "100% money back guarantee" that does not really exist. If you read to the bottom of Trifecta's response, you can see that they don't even deny that their sales manager hung up on me mid-sentence. Tl;dr version: Trifecta says that, simply by logging in to an existing account, you can unknowingly "create two subscriptions." This means that, even when a week shows as skipped, it is not skipped. To discover this, you must navigate at least three hidden layers of UI. Most importantly, your failure to find this hidden option—as well Trifecta's deliberate lack of any online "pause" or "cancel" option—is your fault, not theirs. Original review: You can see in Trifecta’s long, defensive replies to each of these reviews that they have a “the customer is always wrong” culture. That have not offered to refund a single order to any one of the reviewers. Instead, they offer a partial discount on future purchases—i.e., they offer to collect more of your money. I subscribed to Trifecta for years and enjoyed the food—I received two boxes weekly—but often struggled to cancel or pause the service. The online dashboard has no “pause account” or “cancel service” button, and you must reach a human being to pause or cancel the subscription. Trifecta does offer a “skip weeks” feature, which lets users skip specific deliveries. You click “Skip Weeks,” then see a box saying “Skip an upcoming delivery” above a list of dates. On March 12, 2025, I used the “Skip Weeks” feature and, under “Friday, March 21,” selected “skip.” On March 17, I noticed that I had been charged for one box of food anyway. I called repeatedly that week to resolve the issue, but couldn’t reach anyone. On March 22, I spoke to associate Lee and explained the situation. She initially claimed I had manually “unskipped” one box and refused a refund. As this was not true, I asked to speak with someone else. She said a manager would call. By March 28, no one had. I called again and spoke with manager Dave. He said each of my boxes had a different subscription number—both under my same email—and that I’d needed to skip each subscription manually. He refused a refund. This made no sense. I had never opted to have “separate subscription numbers.” The “skip” screen simply says “Skip an upcoming delivery” over a list of dates, with no indication it skips only part of an order. Nor is there any button to skip a second box. I told Dave that anyone in my position would believe he’d skipped the full delivery. Dave said I would have needed to “toggle” into the “other subscription”—a function not visible on the online dashboard—and repeat the skip process. After hearing this explanation, I replied: “The only way I would know to go through this procedure is if this very thing happened. How could I have known that I needed to go through these steps to skip an order?”. Dave didn’t answer—he reiterated that there’d be no refund and hung up.

TL;DR - Bad: Terrible customer service with slow responses, 0 solutioning/flexibility, bad website UX/UI, food is 5/10 at BEST. A lot of meals are "dog food" in texture or too spicy to eat, and they're allergic to salt it seems. Good: consistent quality (not good quality, but consistent quality) and delivery. Unlike a lot of meal service, they have decent macros and you don't need to choose your meals and risk the diet. It seems their customer service policy is "oops, your bad." For the amount of work it takes to skip weeks of service, the bad UX/UI on their website, and meals that are below average in taste and texture, at $16/meal it's just not worth it. Special shoutout to Kian, for your "customer service"... We were traveling this week, and we had to plan accordingly to cancel many subscriptions to skip a week of deliveries, amazon/coffee/pet's food/meal service/etc... I had to resort to emailing them in the first place because I can't see any actions to take when I click on "skip weeks" on their website, so I CAN'T do it on my own! As within the policy we did everything on Friday (because why not make it the most inconvenient day of the week, brilliant!) unfortunately with many emails going out, I emailed the wrong business about the skipping of the weeks of the meal service (yes, my mistake). I reached out on Sunday morning as 48h had passed and I hadn't heard back. I got a response end of day sunday, which went to spam. Tuesday as I was about to follow up again 48h later, I found their email: "We're happy to help! Unfortunately we can't find the email, but send us a screenshot to help." I replied with the screenshot at 9am tuesday. They replied at 1:30p Wednesday "thanks for the screenshot, but the screenshot you sent doesn't have the time and date you sent the email and the first email we have is from the 12th which is past our deadline." I replied 40min later, pointing out that they missed it, because the date and time are to the far right on the image. They replied an hour later saying "Thanks, we submitted it to our tech team because we still can't find it, please send a screenshot of the pop-up with the emails information" and sent a screenshot as an example of where to click (not an example image mind you, just an arrow pointing to where to click to get the info.) As I was trying to take the screenshot (which is impossible to take due to how the pop-up and the snipping tool interact where the snipping tool will close the pop-up, and is probably why they couldn't provide a sample image but just point out where to click), I saw the information pane and I noticed it went to the wrong info@emailAddress. At this point I just thought they don't want to give a refund either way, which is understandable for struggling/small businesses and depending on their volume of transactions, refund fees can be costly. I reached out and apologized for my mistake, but the issue remains that we would be out of town and I didn't want the food to arrive just to spoil, we have no way of getting it inside or anybody to ask to store the meals. I asked what my options were, and 21h later, we're about to take off and I hadn't heard back, so I followed up... Crickets! They replied Friday at 4:58pm saying "ah sorry for taking so long, but you reached out past our cutoff time so there was nothing we could do to stop the shipment." - The box of food was already on our doorstep by the time they replied. Not asking for a miracle, didn't even directly ask for a refund, I asked for options - they gave me 0. Could've used the box as a giveaway sample box, give it to someone in need, store it and freeze it yourselves and then deliver the box - I would've been open to any of these, but they didn't even bother to try. Honestly, over $200 for 1 box, you lost a customer that liked the service because I was seeing results. I was referring you to fnf, but it's been a very long time since I've exeperienced such bad customer service so I'll just be doing the opposite of that to save my peeps from the experience. Edit - after reply: Look, why this was such a terrible customer experience is because of two things- 1) it’s the first time it happened and mistakes/life happens, so a ONE-TIME exception and a WARNING would’ve gone a long way, it’s common courtesy in business. Yeah, while it was past the deadline to cancel, your expectation for stuff to NEVER go wrong with a customer is just not realistic and your policy “ensures smooth processing” at the expense of the client. I followed up on Sunday morning, not Wednesday or after it had shipped, it was reasonable. 2) Your agent didn’t do anything to address my concerns AT ALL. Didn’t even acknowledge my tech issue. All he cared about was finding an email dated before the deadline so he had an excuse to cancel the order. 0 solutions, 0 support… just a “nope, sorry, not our fault.”

If I could give it 0 I would. Literally the worst food I have ever tried. Can’t tell if it’s really meat or not which is disgusting. Tried to cancel and they gave the same canned response they always do when people complain online which is “first order satisfaction guaranteed but after that you need to cancel within 7 days of the next order” so let’s do some math, you get the meals late on a Friday, try it on a Saturday and try and cancel cause it tastes like cat food (I can only imagine)…guess what folks “not within the window”. An absolute scam and that’s why there is so much legal actions against them right now (google it). I would donate it to the less fortunate but they are already going through enough. I wish companies would just do the right thing! I see that the company has since replied with their canned response that addresses 0 really. Let’s allow common sense to play a little bit of a role in our conversation here! You state that I can cancel my order after I place it at any time but for my next order it has to be within seven days correct? So how do I know that your food is as bad as it is without tasting it and if I get the first meal seven days before my next meal arrives and taste it on that day. I’m already not able to cancel the next meal. It’s a scam, it’s a complete scam and it’s a shame that you guys take this approach.

Had to leave out of town emergently and wasn’t able to take my meals inside, with only one ice pack keeping them cool they obviously went bad so I emailed customer service but was told no replacements will be sent. I then called customer service for money back guarantee only to be told it is only if the food tasted bad. So they expected me to still try the spoiled meals in order to get my money back?? Waste of time and money. Edit: they don’t understand sarcasm. I obviously would not call back and state to another agent a different story. To be exact, I said, “so am I supposed to call back and say I ate the meals is that what you want?” Such a disappointment that they can’t own up to false advertisement. And I had no one to take in the meals and couldn’t cancel as they were already out for delivery. Also don’t appreciate personal conversations being discussed, what if the reason was confidential. Immature. DO NOT RECOMMEND.