Tonya C.
My experience with the local Atlanta…
My experience with the local Atlanta Tricon Residential office has been extremely disappointing. While I understand that issues can happen, the lack of communication, urgency, and customer service has been frustrating. There have been multiple situations involving delayed responses to emergency work orders, including issues with no HVAC and concerns requiring immediate attention. Instead of receiving timely assistance, there have been delays in processing requests, entering work orders into the system, and getting updates. There have also been instances where calls were ended abruptly instead of concerns being addressed professionally. A special thank you to Isabella, who has been the exception. She has been amazing—responsive, helpful, professional, and genuinely concerned about resolving issues. She is the type of representative who shows what good customer service should look like. Unfortunately, the overall experience with the Atlanta office has not reflected that same level of care. Better communication, faster response times for emergencies, and improved handling of resident concerns are needed.
Response from TriconJul 2, 2026
Hi Tonya, Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand how frustrating it must have been to experience delays while your HVAC issue was being addressed. After reviewing the matter, we confirmed there was an issue with the intake of your after-hours emergency maintenance call, which unfortunately delayed the dispatch of your work order. We also confirmed that the necessary repairs have since been completed. We truly appreciate you recognizing Isabella for the exceptional support she provided, and we'll be sure to share your kind words with her. Should you have any additional concerns, we remain available to assist.