The Trichotillomania Relief Specialists™ are the husband and wife team of Robert and Glei Mantell. Using the power of the Trich-Free Mindset Solution™, Robert and Glei have over the last 20 years helped nearly 1000 clients from around the world find blessed relief from trichotillomania, including hair-pulling, eyebrow pulling, eyelash pulling, skin picking (dermatillomania), nail-biting, and other Body-Focused Repetitive Behaviors (BRFBs). Our clients typically create breakthroughs far more quickly and easily than even most seasoned professionals realize can be possible.
The Trichotillomania Relief Specialists™ (trich-free.com) has 72 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
Also known as
trich-free.com
Website
trich-free.com
Category
Mental Health
Location
Lancaster, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Before the program I was the closest someone could get to lost. I had no idea whether or not I would ever see myself with full sets of eyelashes or eyebrows. I had tried many tactics as in fidgets, finger gloves, physiology, NAC tablets and many more things but none had seemed to work. I was on the edge of giving up and just learning that this is how my life would have to be. Though me and my parents didn’t stop trying after maybe 2-3 years of struggles. That’s when we stumbled across Robert and glei, the trichotillomania master’s. As we read through comment by comment we very quickly signed us up for our very first online meeting which included my mum, dad, me and Robert and glei. Throughout my journey with Robert and glei I learnt a bunch of new tactics to help me to contain the urge to pull and pick my hairs. After our very first meeting session I could already sense a change in myself. After more and more amazing calls I found myself reach the one month mark where I was free from pulling. As a reward I went into town and got gifted a present from my parents. From then on my moods had traveled into more of a positive outlook. I found myself less angry and uptight as I used to be and I could finally get the feeling of bricks off of my shoulders. The last time I picked was over 3 months ago. Since talking to Robert and glei I have only picked twice (none recently, but in the first 3 days after I met them and not at all since). After all the struggles, my family and me found out how incredibly easy it is to stop with the right mindset and help. Not only did they help but they were also comforting and actually enjoyable to be on a call with for over 30 mins to 3 hours. I am so grateful to of found these two important people who have most definitely changed my life. If you’re struggling I’d definitely recommend signing yourself up and having a go at becoming pick free just as I did!
Response from The Trichotillomania Relief Specialists™Jan 17, 2024
Maya, thank you so much for your very kind words and your generous expression of appreciation for our time together. While Glei and I are proud to have been your guides, the credit really goes to you for having shown up to the program truly ready to do what is in your power to help yourself. You showed great maturity for someone your age! Congratulations on your tremendous victory! – R & G
KH
Kate H.
Best thing we’ve ever done for our daughter!
Our now 12 year old daughter (she was 11 when we first started communicating with Robert & Glei) had battled with Trichotillomania for around 3 years, during which time she pulled at her eyelashes and then eyebrows almost every day. Having no lashes/brows didn’t seem to phase her too much in the beginning as she was only 8/9 years old and hadn’t started to care about her appearance as she does now. She’ll be starting high school this year and in the second half of 2023 we noticed that she was becoming increasingly self conscious and down on herself for picking to the point that she had no lashes & patchy brows. She was often agitated and emotional and confided in me that she felt ugly and the day before we finally reached out to Robert & Glei, she sent me a message on her iPad from her bedroom saying that she had picked her eyebrows worse than ever before and she felt shame and embarrassment. It got so bad that when I went into her bedroom she refused to lift her face off her bed and said that she didn’t want to go to school where people would see her face and stare at her/judge her. She eventually came out to the living room to eat her dinner with us, but only with her hood pulled down over her eyes. It was awful and so heartbreaking watching her self esteem & mood decline- we were desperate to help her break free of this awful condition.
We had previously tried several methods to help her overcome her Trich- sessions with a psychologist, NAC tablets, magnesium, rewards, gloves, bandaids on her fingers, Vaseline on her lashes & brows, fake nails…anything we could think of. None of the things we tried helped her at all & her Trich only seemed to worsen as she began to feel defeated by this “life sentence” she’d been dealt.
I had seen the Trichotillomania Relief Specialists mentioned previously in one of the online Trich groups I was a part of (Trichy Picky Parenting I’m pretty sure?) and finally, in desperation, my husband and I got in touch with Robert & Glei to arrange a complimentary consultation. Even though we are in Australia & they in Southern California, USA, we organised a Zoom call really easily and spoke with them about our daughter and how they could help her for half an hour or so. We were absolutely sceptical, after years of trying many different avenues unsuccessfully, and hearing from 99.9% of other sources that Trich is basically a lifelong condition and not something that you can be “cured” of. But something about that first chat with Robert & Glei finally restored a feeling of hope within us and we signed up on the spot, excited to get started.
Our daughter had her first 2.5 hour Zoom session with Robert & Glei on September 28th, ‘23 and her second session was a week after the first. During that week between her first 2 sessions, she picked on only 2 occasions- once in bed & once in the bathroom at school. Since those 2 occasions, we are so proud and amazed to report that it is now over 3 months later and she has not picked AT ALL. She does not even feel the urge to pick. We honestly believe that Trichotillomania is a thing of the past for her and if it were to rear it’s ugly head again, I believe Robert & Glei have equipped her with the tools to overcome it time and time again.
After just her first session, speaking with Robert & Glei for just 2.5 hours, our daughter felt hopeful and confident that she could beat Trich…something that 5 minutes before her Zoom call with them, she believed she would never overcome & that this call we had arranged would be pointless. Robert & Glei have been helping people with Trich for 17 years and Glei struggled with Trich herself when she was younger- so she GETS it. They are warm & kind & gentle & patient & non-judgmental and getting in touch with them is the best thing we’ve ever done for our daughter.
Her confidence grew more & more with each session she had with Robert & Glei, and most importantly, just to reiterate, since her first call she has picked on only TWO occasions & has now been totally pick-free since. She now has a full set of brows and lashes and has developed a love for makeup- especially mascara! It melts mine and my husband’s hearts watching her beam with pride as she looks at herself in the mirror.
I know people will be feeling very sceptical reading this- as was I…but their approach actually works and my daughter is living proof of this. I know very well what it’s like to feel desperate & hopeless & sad for a child that’s struggling with Trich and am so glad we found Robert & Glei. I would 100%, hands down recommend their services to other parents or individuals who are struggling with Trich so that they can help you get your freedom back!
Response from The Trichotillomania Relief Specialists™Jan 4, 2024
Kate, your daughter’s story is one that is truly heartfelt. I’m guessing that anyone with a child who’s suffered the way your daughter has a deep connection to both your daughter’s pain and your own. Thank you for sharing your family’s story in such a complete and compelling way. Rather than provoking skepticism, our hope is that instead it inspires someone who’s been in a similar situation to take the same chance you did in trying something you didn’t know for sure would work but ended up working magnificently for her. Your daughter’s choice to participate at 100% with us has no small part in that, and she has so much to be proud of! Glei and I are so happy for you and your family, Kate! Thanks so much for your willingness to share your experience. — R & G
VH
Vin H.
Amazing people, Amazing program, Amazing outcomes
Robert & Glei and this program in my experience has been the only method of getting on top of our 12 year old daughters 3 year battle with Trich.
In fact more so than getting on top of it their program empowered her to completely stop picking and not even worry about her Trich (if there is a thing called cured of Trich then she’s there) thanks to Robert and Glei.
Being she was just 11 years old when she started the program we were a little skeptical that they could live up to the hype of other positive reviews but not only did they live up to them they smashed our whole families expectations.
We can’t be more thankful to Robert and Glei.
They truly become invested in your journey with Trich and they give all of themselves to make the difference in ‘curing’ Trich from whoever is struggling with it.
Trich can become a whole family issue and we watched our beautiful confident young girl lose all her shine and sparkle.
Well since the program she’s got all her eyelashes back (and some) and she’s developed a confidence and self belief like never before.
I took the basic principles of the program myself as her father and I’ve even stopped biting my fingernails which was a 40 year habit. Nothing else ever worked for me!! Honestly these guys are a game changer.
Robert and Glei would be getting 10 stars from me if they were available.
It costs nothing but your time to try them out.
If your experience is like ours I promise it will be the best investment you ever make in your families health.
Ps - we were able to do this program with no trouble from Australia on Zoom. They even stayed up really late (their time) in the USA just to accommodate a friendly time for us.
Good luck if you got this far!
Response from The Trichotillomania Relief Specialists™Jan 2, 2024
Vin, you are incredibly generous with your words and praise! Thank you so much for that. Glei and I are so appreciative of our opportunity to have been your daughter's "tour guides" for this journey. Yet the credit goes to her for her commitment to change what she finally discovered truly WAS in her power to change the whole time she'd been struggling with this! Congrats to your daughter, and thanks so much to you and your wife for your unwavering support of our work with her the entire time. Wishing you and your family the best for 2024 and beyond - Robert & Glei
RA
Rachel
Trich Free!
I participated in the Trich Free 7 Week Challenge and Robert and Glei immediately were able to help me reframe how I thought about hair pulling. After that program I have joined the TF365 program for accountability. They provided the information, support, and tools that have helped me tremendously, and I have been able to stop pulling my hair out. Instead of trying to white knuckle it through difficult situations struggling not to pull they have taught me to take action way before getting into a situation where I would be tempted to pull. I have learned plans and strategies to prevent the temptation even in situations where I used to struggle the most. Their programs have helped me so much and I am so thankful that I’ve had the opportunity to work with them and that hair pulling is no longer a factor impacting my life!
Response from The Trichotillomania Relief Specialists™Dec 14, 2023
What a pleasure it's been, Rachel, to spend time with you both in your Trich-Free 7-Week Challenge Live Online Group Coaching Program, and then in your Trich-Free 365 THRIVE! secondary support program. You've come such a long way, and you look absolutely fantastic now! Great job! Thank you so much for your very kind words of appreciation. :-)
ER
Erica
Grateful
This is long overdue but I want people to know that Robert and Glei as well as the program they have developed are the real deal.
I struggled with Trich for over 30 years. When I reached out to TRS, I was skeptical but also desperate; we were well into the pandemic and my pulling was, by far, the worst it had ever been. I had experienced brief periods of relief from pulling at different times in my teens and 20's, but stopping permanently felt like an uphill battle that I would never win. Talk therapy, medication and cognitive behavioral therapy did not do anything to slow down or stop the pulling.
Enter Robert and Glei. Within the first few minutes of speaking with both them, I sensed genuine empathy and a passion for helping others. After my first session, my urge to pull was gone.
As I went through the 90 day program with them, I learned a number of tools and techniques to help me better understand the variables that caused me to pull and ways to get myself back into the right mindset. Most of all, they allowed me to learn for myself that whether or not I pull is entirely up to me.
Robert and Glei have been so supportive any time I have reached out after the 90 day program ended. At times, I have become complacent and gone back to pulling. Their method is extremely effective you will only get out of it what you put into it. When I stopped putting in the work and began pulling again, I reached out to them. They responded with the perfect balance of compassion and tough love which allowed me to get back on track.
I am so grateful for them and highly recommend them to anyone struggling with Trichotillomania or any other body focused repetitive behaviors.
Response from The Trichotillomania Relief Specialists™Nov 23, 2023
Hello, Erica! Thank you so much for your very kind words in reflection of our time together, and how we were able to help you. You've been a pleasure to get to know and to spend time with, and we couldn't be happier for your victory! Do feel free to reach out any time, OK? R & G :-)
ML
Michelle L.
An eye-opening approach to hair pulling
Robert and Glei are 100% committed to their clients gain freedom from hair pulling and it really does show. They foster an environment of personal growth, warmth, and accountability. Robert and Glei helped me understand why I pull my hair and how to nip it in the bud for good, rather than simply keeping my hands busy whenever I have the urge which never seemed to help in the past. Thank you for caring about your clients and being there for us, Robert and Glei.
Response from The Trichotillomania Relief Specialists™Oct 26, 2023
Thank you for your kind review, Michelle! It was great working with you, and Glei and I are looking forward to continuing our relationship with you as part of your Trich-Free 365 THRIVE! experience. Great job!
AG
A Grateful C.
A wonderful journey!
My entire experience with Robert and Glei has been wonderful. They were more than therapist to me, just like old friends that I could talk my heart out. Both of them listen to you patiently without any judgements and make you feel at ease. My Trich free journey was of self - healing, discovery and most importantly of self - acceptance of who I am and capable of being. I wish Robert and Glei the very best of luck and hope they help many more like me.
Response from The Trichotillomania Relief Specialists™Sep 7, 2023
Thank you so much! It's our greatest wish that your words inspire hope in others who until now have perhaps lost their way with this. You are truly a model of possibility for other trich sufferers. Great job! :-)
NA
Nadja
Pull-free for the first time in my life
MY STORY
When I met Robert and Glei, I was 19 years old and had been hair pulling (Trichotillomania) for about 18 years – my entire life.
I started pulling after a baby depression. My mum got seriously sick overnight and had to stay in the hospital for quite a long time. My parents noticed what I was doing when I was a little child. For me though, it was normal. It wasn’t only some sort of habit, it was something that I’d started to use as a coping mechanism at 14 months old. I didn’t know it any other way. Something you learn as a baby sticks with you more than anything.
My parents and I tried everything: fidgeting toys, habit trackers, therapists, priests, hairbands, motivational strategies – everything and more. Nothing helped for good.
Shame, guilt and insecurity were my constant companions, not to mention how different and how less attractive I felt than other girls. I felt like a screw-up and I think one of the hardest things to live with was how disappointed I was in myself, and also how my biggest dream to have beautiful hair seemed farer away with each passing day.
HOW WE MET AND HOW IT WORKED
It was my mum who found Robert and Glei’s website. As we live on the other side of the world we did online sessions. During my first session with them something in me changed. It was as if I’d started to understand something. I don’t remember exactly what we were talking about, but for the first time in a very, very long time, if not for the first time ever in my life, I felt hope. I felt happier, lighter and more confident from the moment our first session ended.
It took me only very few days to feel so much more confident, to pull less and eventually stop, something I’d never experienced before. The thing I – and I’m sure many others – had to learn was that I am in control. Hair pulling isn’t something that happens to you. It is something you do to yourself and you can learn to decide to stop.
It sounds so easy and it is basically that easy.
As someone who has been there I know it feels like we have to overcome a lot to get to live this truth. We need someone to guide us through. Robert and Glei made it all as easy as it can be and I’ll be forever thankful.
ROBERT AND GLEI
I have never met such kind, understanding, straight-forward, honest, patient and caring people. What stood out was their knowledge, their ability to be honest, constructive and empathetic at the same time and how much love they pour into their work.
They never gave up on me through bad times, frustrating days and even fallbacks. I had their constant support through e-mails and sessions.
If you are looking for someone to go through it all with you – with Robert and Glei you are in the best hands.
SUMMARY
Working with them was one of the best decisions of my life, because the day I met them, everything changed. I started a journey I never dreamed I would. I didn’t even know a life without pulling and I’d given up hope that there would be a chance for me to ever experience it. I’d started to settle.
There’s nothing better than to stop pulling for the first time in your life and it gets easier with every pull-free day. It was like breathing for the first time.
SOMETHING I WANT TO SAY
Working on yourself is so worth it. Investing time in fighting for freedom from your habits and addictions is worth it. Don’t compare your story to other stories or your process with anybody else’s. Don’t label yourself with a diagnosis. Believe that there is hope – even for you. This is not the end. I can assure you that if I can do it, everyone can!
Response from The Trichotillomania Relief Specialists™Sep 5, 2023
Nadja, thank you for very kind words, and especially for your courage in sharing some of the details of what we know had been a very painful chapter of your life. Glei and I honored to have been your guides along your journey to recovery. We're thrilled to know how much better you're feeling and how far you've come in your personal evolution. Great job! :-)