With the Tresta virtual phone app, you can use your business phone number on any smartphone and get access to the the tools you need to professionally manage calls.
Tresta (tresta.com) has 102 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
tresta.com
Website
tresta.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I would recommend not sending a review request to a customer before you’ve answered the 4 emails regarding cancelling my account. That may just be me though, I don’t know....
Response from TrestaFeb 7, 2020
Thanks for the opportunity to talk over the phone, and once again, we're so sorry and really appreciate your understanding. For anyone else reading this, we’re a little embarrassed to report, but it turned out there was a misconfiguration in the system that routes emails to our customer service team. As a result, some emails were ending up in a black hole. We’ve corrected this issue and provided Ben with a full refund for all charges that processed since he opened his account.
BG
Britney G.
Non responsive, charged, filing fraud
I was charged by Tresta and do not know why. I emailed them several times, per the instructions on their email and have not heard back. I have to go through the hassle of filing fraud with my bank.
Response from TrestaFeb 10, 2020
We are so sorry for any confusion. We’re a little embarrassed to say this, but we had an issue with our email configurations that caused some emails to end up in a black hole rather than route to our customer service team. We’ve tried reaching out to you by phone but we haven’t been able to connect. In the meantime, we went ahead and closed your Tresta account and issued a full refund of all charges. If you have any further questions, please call us at 844-2-TRESTA.
CW
Christina W.
Almost 25% in hidden fees
Almost 25% in hidden fees. Google provides the same service for $5 per month.
Contrary to the false representations made by Tresta in response to my complaint, the additional costs are not listed on their website. I would be more than happy to send them screen shots of the "pricing" page on their website. "Super Simple Pricing $15 per month". No mention of "cost recovery fees".
Response from TrestaJan 21, 2020
Hi Christina - We’re sorry that our previous response didn’t address your concern as clearly as we would have liked. And you are right – unfortunately, telecommunication services like Tresta are subject to pretty significant taxes and regulatory fees. For example, the Federal Universal Service Fund fee is currently set at 21.2% of interstate revenues per the FCC. And that’s just one of several taxes and fees that may apply based on your location. We thought we were being upfront about this with the FAQ on our pricing page that explains that taxes and fees are additional (specifically, it says “…telecom taxes and fees vary by location, so they’re calculated on a per account basis. Typically, you can expect to add about 20% for taxes and fees. To learn more, visit our guide to telecom taxes and fees.”) However, to ensure that no one else has the same confusion you did, we’re in the process of updating our pricing page to highlight the taxes and fees in an even more prominent location (in addition to the original FAQ). This update will be live on our site by the end of the day tomorrow. Candidly, we’d love to see these taxes and fees reduced (or eliminated!) as much as you would, but we don’t see that happening any time soon. If we can answer any additional questions please feel free to reach out to [email protected].
