Trek BicycleReviews of trekbikes.com

Bought a Trek FX+2, which I loved riding but had some issues with. Contacted Trek and they resolved quickly, and very much in my favour, replacing the bike with a brand new model (which was far more expensive) at their cost. Trek stands by their name and they have a customer for life with me.

Received my electric Trek Marlin 6 , after initial problems with front wheel I contacted Trek customer services direct as not happy with dealers lack of apologies or real effort. What a difference, Matt from customer services was excellent in resolving my issue. Matt certainly went the extra mile and kept in regular contact with me l. He has restored my faith in Trek massively. Can’t recommend Trek enough now. Please visit and check their Bikes out.excellent. Cheers Mark

Having owned many Trek's over the years, I decided that I would get a second, and update into an E-bike. I shopped around for the better part of 6 months, as the latest models with some good updates were coming out. I didn't get last years models, the shop that I went to required a full deposit on the bike - at $4400, that was 3 months ago. The E-bike has pushed back now 4 times and will not arrive until September 2025, minimally. On the website for Trek - their CEO gives his email address and tells you to reach out to him, after addressing it to the local dealership to answer why is it delayed - they had no idea. The customer service didn't know. And the CEO wouldn't return an email nor would anyone at Trek. This tells you the story doesn't it ? I am very disappointed that I am waiting, but that's a first world problem. I am offended that the store couldn't get info on why the delays and were not receptive to me asking. I am hugely disappointed at the CEO who wants to hear from people, and then doesn't reply. SMH. Will I cancel the order - no, I want the bike( they have treated me right over the years ), should I cancel - yes, out of spite.

Das Trek Rail 7 ist mein drittes und zugleich teuerstes Bike von Trek – und es wird definitiv mein letztes gewesen sein. Die Probleme begannen bereits nach rund 300 km mit einem unerträglichen Knarzen, das trotz mehrmaliger Besuche bei einer autorisierten Trek-Werkstatt nicht dauerhaft behoben werden konnte. Auch die Bremsen quietschen seit jeher – sogar nach dem Ersatz der Beläge. Die Zugänglichkeit für kleinere Selbstreparaturen ist aus meiner Sicht völlig ungenügend. Bei einem Bike in dieser Preisklasse hätte ich eine ganz andere Qualität und Benutzerfreundlichkeit erwartet. Aktuell überlege ich, das Bike mit knapp 4'000 km Laufleistung zu entsorgen und lediglich den Akku als Reserveakku für ein neues E-Bike weiterzuverwenden.

Le 27 juin 2025, j’ai acheté un vélo Trek Domane SLR7 AXS d’une valeur de 10 599 €. À ce niveau de prix, on s’attend à une qualité irréprochable et à un service client exemplaire. Malheureusement, mon expérience avec Trek a été tout l’inverse. Le vélo m’a été livré monté par un revendeur professionnel agréé, qui m’a conseillé de rouler quelques fois avant d’ajuster certains éléments (selle, pneus, potence). J’ai donc roulé 4 fois une heure environ, avant de le rapporter pour les réglages complémentaires. Le revendeur a alors constaté un défaut de fabrication sur l’une des roues carbone Bontrager (fournies d’origine avec le vélo). Ce défaut a été signalé à Trek, qui a reconnu le problème, mais propose simplement… de remplacer la roue défectueuse par un modèle d’une autre couleur (!), car celle d’origine n’est déjà plus fabriquée, moins de deux semaines après la livraison d’un vélo vendu comme neuf et haut de gamme. Pire encore : Trek me propose d’acheter moi-même la seconde roue assortie à celle qu’ils vont m’envoyer, avec 20 % de remise… autrement dit, on me demande de payer encore plus pour compenser leur propre défaut de fabrication. C’est purement inacceptable, voire scandaleux. Trek vend des vélos à plus de 10 000 € mais n’assume pas ses responsabilités en cas de défaut. Leur politique de service après-vente est une insulte au client. À fuir absolument si vous recherchez un minimum de sérieux, de respect, ou de prise en charge de garantie. ⸻ On June 27, 2025, I purchased a Trek Domane SLR7 AXS bicycle €10,599. At this price point, one expects flawless quality and exemplary customer service. Unfortunately, my experience with Trek has been quite the opposite. The bike was delivered assembled by an authorized professional dealer, who advised me to ride it a few times before adjusting certain components (saddle, tires, stem). I followed this advice and rode the bike four times for about an hour each, before bringing it back for final adjustments. At that point, the dealer discovered a manufacturing defect on one of the Bontrager carbon wheels (original equipment on the bike). This defect was reported to Trek, who acknowledged the issue, but simply offered to… replace the defective wheel with one of a different color (!), because the original version is already discontinued, less than two weeks after receiving a supposedly brand-new, high-end bike. Even worse: Trek is asking me to purchase the second matching wheel myself, offering only a 20% discount — in other words, I’m being asked to pay even more to compensate for their own manufacturing defect. This is completely unacceptable — even scandalous. Trek sells bikes for over €10,000 but refuses to take full responsibility when defects occur. Their after-sales policy is an insult to the customer. Avoid at all costs if you expect any level of seriousness, respect, or proper warranty support.

Schnelle und gute Reperaturen, nettes Personal - meine go to Werkstatt in Göttingen

Domane+ AL5 has been continually broken been in the shop 9 weeks out of 14 less than 100 miles covered. Trek store also have caused damage minor but still annoying and something i have to live with. The geometry of bike and non Electric components seem great. Seems like a good platform in what has a essentially been a long expensive test ride. Will update when I get bike back one day.

I have had nothing but great experience withTrek Bicycle I would definitely give them a five star thumbs up. I don’t think they were as good as they are now say five years ago they got a lot of good parts on them now they do stand behind their name just like I’m probably gonna buy one.