Neo
Their frames don’t last.
I work for a bike shop that actually sells trek. I’ve bought treks in the past had no issues with them. Fast forward to 2018 bought myself a trek dual sport + ebike for commuting. Up until this year it’s been a decent bike until I noticed when I was cleaning it part of the paint flaked off just above the motor. Upon further inspection it turns out the metal plate is badly corroded. I contacted trek and put in a warranty claim. I got no response, no phone call no email, they just cancelled the claim saying it was a stone chip and the water had gotten under the paint and corroded it. I tried emailing someone at trek and asked them to please take another look at the claim. Over a week and no response. I know corrosion is natural and not caused by poor manufacture but there are stone chips on the down tube and no corrosion. As a bike mechanic of over 10 years it looks like the frame has no paint or lacier between the frame and motor so moisture gets trapped there and yeah corrodes the metal. The total lack of response is just really bad customer service and to have the batteries in my purion display out last the frame is laughable. I won’t be buying another trek. I wasn’t expecting much maybe a loyalty discount on a new frame or something but no response at all. I’ll find it pretty hard to recommend trek to anyone in the future just as well our shop sells other brands!