Trek BicycleReviews of trekbikes.com

Trek powerfly 7 I am really surprised how quickly this bike breaks down. First cassette teeth broke on the first off road experience and then rim bent by an inch with almost no real reason. Cheaply made

Milton Keynes. Excellent service, exceeding customer requirements. Sales person used their initiative & was able to provide correct parts from a demo., model. Very impressed.

Dealers are "corporate sales people" No service, only sales. I contacted the Corporate Chat Customer service and they don't care that authorized dealers are thieves. "Sorry for your experience, thanks for the feedback, have a great evening" Buy anything other than a TREK!!! Bad experience at two TREK retailers in Jacksonville Florida.

Siden jeg købte min cykel hos Trek i juni 2022, har jeg oplevet en række alvorlige problemer med den. Efter en længere dialog med Trek er sagen nu røget videre i Forbrugerklagenævnet. Trek ønsker ikke at overholde dansk lovgivning og har samtidig udsat mig for flere livsfarlige situationer, i forbindelse med kvaliteten på cyklen og de reparationer de har lavet på den. Trek ønsker ikke at tage ansvar og fortsætter bare uetisk og skadelige forretningsdrift. Sidste oplevelse jeg havde, hvor det var ved at ende galt, var da mit hjul faldt af under min første tur efter at Trek havde forsøgt, for 6. gang, at repareret en defekt på cyklen, da dele ikke er af en standard man bør cykle på. Derudover har Trek solgt mig cyklen velvidende at der skulle barnesæde bagpå. Det viser sig, i følge Treks egne samarbejdspartnere, at cyklen ikke er egnet til dét. Treks egen samarbejdspartner udtaler også, at Trek må have været fulde, da de solgte mig netop denne cykel, og mener selv, at Trek burde returnere mine penge. Selv mekanikeren, der har lavet de første reparationerne hos Trek, tilkendegiver, at cyklen aldrig vil komme til at fungere for mig og man har endda stoppet salget af den, da det udgør en potential risiko at cykle på den. Cyklen har haft følgende defekter på under to år: - Defekte dæk både foran og bagpå - Ødelagte eger på begge hjul - Beskadiget fælg på baghjulet - Bulet stel grundet vægt - Forkert monteret udstyr, som Trek nægtede at udskifte - Bremser der hyler og ikke fungerer korrekt - Konstant knirken og knagen fra cyklen - Reparationer der har udgjort en fare for min og mit barns sikkerhed En uafhængig cykelmekaniker vurderede, at en af Treks reparationer udgjorde en direkte sikkerhedsrisiko for mig. Selvom jeg har gjort Trek opmærksom på disse problemer efter deres reparationer, har de ikke ønsket at overholde dansk lovgivning og tager intet ansvar for deres handlinger. De ønsker ikke at tilbagebetale mine penge, trods at de har haft cyklen til reparation 6 gange. Jeg opfordrer alle til at tænke sig om en ekstra gang, før de køber en cykel hos Trek. Jeg er nu ejer af en cykel, som ikke er egnet til at cykle på. Det gør kun situationen endnu værre, at mit barn også har været udsat for farlige situationer.

I bought a trek madone sl gen 7 red and after 3 months the clear coat on downtube is popping off so I went to a trek dealer for a warranty claim as instructed by trek customer relations. Waited for more than a week for a response from the dealer and they told me trek denied my warranty claim because I cause the clear coat to pop off the paint from putting and removing my water bottle and wear and tear, if I did that it should be scratches not clear coat popping off. They stated on their warranty that they will stand by their products frame and fork, thats full of crap. Will never buy trek bikes again, for a $6k bike with bad warranty dont buy. Very disappointing. If I could give zero stars I would

Horrible Mainstreet Delaware location! Their customer service was crappy no acknowledgement than the 1 short dude had attitude the service was completely unacceptable. I just hadda a question to ask🤷🏽‍♀️..I am a person of color as well so go figure. Bigups to the 1 guy that did atleast appear to care/Understand.

This is the worst possible after-sale support I have ever experienced. They have an official recall on handlebars for SLR7/9 bikes. I broke this handlebar on a sprint, which was really dangerous for my life, and after 7 months! 7 MONTHS!!!! I am still waiting for them to send me a new one! They didn't even apologise and didn't even give me a temporary stem and handlebar. The hilarious moment was when Time Bikes gave me a new frame in just 2 weeks, and those Trek rt*ds couldn't even write a proper answer because someone was constantly on vacation or they just ignored my messages or whatever excuse they could imagine.

I do not recommend buying a Trek bike, because you will not get a bike with the same components as stated in the bike specification on the Trek website. I bought a Trek Fuel EX-e 9.8 XT (2023 model) and instead of an XT cassette they supplied me with a Deore cassette, instead of XT brakes I have Sram Code R and instead of carbon cranks I have aluminium ones. Trek has put an universal disclaimer on its website that it can change individual parts of the bike without notifying customers, and with that Trek thinks that it is solved. They replied to my complaint that if they have a shortage of parts, they are forced to replace them with others and are willing to exchange only the cassette for me. According to them, the rest is OK. As a customer, I feel tricked and will never buy a Trek bike again. Anyone who buys a Trek bike should check what they actually brought home.