Tree ClassicsReviews of treeclassics.com

I recently bought the 61/2 ft Fraser Fir. I was hesitant to buy a tree on-line, but it is hard to find a 6 foot tree in a store, and I really wanted to get an instant light tree that had multi lights. So many trees have only clear lights and this one has both, so I was willing to pay what I thought to be an excessive cost for a smaller tree. The tree is OK, but just OK. The quality should be much better for the cost. It was extremely easy to put together, and the lights are fine, but several of the middle branches are loose at the stem and just flop down to lie on the next lowest branch. The instructions said that extra pins and washers were included, but I only got one, and how you can remove the bad one, (I had more than one bad one), is impossible! I finally used green twist ties to shore up all the loose branches. It worked, but not something I should have had to do for a nearly $400 tree. Also, no fuses included, only extra lights. The tree is up and it would be too much of a hassle to return it, so I just dealt with it, but I am not exactly happy with this tree.

DO NOT WASTE YOUR MONEY. We bought our first artificial Christmas tree this year. I didn't know much about this company, but from what I read, they have been around a while and it seemed they had some good reviews. Well, we just put our tree up and a whole section didn't light up. After being on hold for 10 minutes, a customer service rep. finally picked up. When I explained that our top section was not lighting up and we spent 1 1/2 hours trying to figure out where the defective bulb was, replaced every single bulb, and it still wouldn't work, she simply said it was out of warranty and couldn't do anything for us. I could not believe it. Obviously if you are buying a tree in January, you aren't going to test it until December. They should at least give you a year to test the tree. I am so disappointed that we paid $500 for a tree that we can't even use. I asked them to replace the top section for us, and they weren't even willing to do that. If you want to buy an artificial tree, my advice is go SHOP LOCAL and test it at home within a week of delivery.

I would not recommend doing business with Tree Classics. I purchased a tree that ended up having major quality control issues. They also advertise a 2 and 5 year warranty that does not apply to all of their products. I purchased a tree that was on sale. After it arrived at my house, I plugged it in real quick to make sure that they lights came on and then put it away. After all, I thought I'd be covered by their 5 year warranty so quality was not a problem right? Wrong...When I went to go and fully set it up later, a portion of the tree had significantly yellower LED lights than the rest. Furthermore, there was a strand of lights that was out. After contacting Tree Classics, I was told that since the product was a clearance item, it only carried a 30 day warranty...not the 5 year warranty plastered all over the site. I was out of luck and they wouldn't help me get the tree right, aside from some basic trouble shooting tips like checking for broken bulbs. I wished I would have read reviews on the company before buying the product. There are plenty of other people with negative experiences with their products and customer service and rightfully so. Anytime you drop several hundred dollars on a tree, you expect to get top notch quality and service. I'm also not sure why they don't stand by the quality of their clearance items...maybe that in of itself should be a warning sign. To sum things up, I'm definitely disappointed with the company, as are many others apparently...they don't have a good rating from the Better Business Bureau.

Bad product, worse customer service. We bought our tree on Nov 2. Two sections had lights out that could not be fixed over the phone. Got first replacement tree. It still has a section of lights not working in the very top. And the top section leans. The woman I spoke with on the phone the first tine “opened the case” and was extremely rude and never apologetic. I had to speak with her briefly the second time and has the same poor attitude. So, almost a month later, after spending almost $600 on a tree it leans, has a section of lights out and WE have to go through the inconvenience of repacking and mailing back two faulty trees. Also, could not find a place to leave this review on their site.

Gorgeous tree and super easy for me to set up on my own!

I have purchased 3 Christmas trees balsam spruces they are beautiful dark green against the multi lights absolutely gorgeous... I purchased ornaments they are very nice hand painted just beautiful in my living room. The quality is very good.

About as close to an original as you’re going to get. Decent size, fair price. I have 4 stars because it could have been a bit fuller, but overall, very happy with it.

Tree arrived on second day after ordering. Was easy to unpack and put together — only 3 pieces — to make sure everything was in working order. Did a quick fluff and at first thought the tree bottom was way too far off the floor. I then realized that I had the stand in the storage position rather than the display position. It was a “snap” to make the change quickly! Although I won’t decorate the tree until Christmas is closer, I am really pleased with the look and feel of this tree. The 42-inch width on this tree is perfect for smaller areas and fits perfectly in our family room.