Tree ClassicsReviews of treeclassics.com

Disappointment! Bought this tree and now the lights burnt out. I changed fuses, and bulbs it will not lite. Cannot get support.

Update from 5 days ago. Two more strands of lights have gone out since the last review! Simply unbelievable! Best to find another company with better customer service!!

Happy customer

Several years ago we purchased a beautiful tree from Tree Classics. After carelessly storing it, we realized we had snapped a wire. I contacted customer service asking if we could purchase a replacement string, as our tree was no longer under warranty. We received a replacement string, at no cost to us. The customer service was prompt and exemplary. We highly recommend Tree Classics. We will enjoy our beautiful tree for years to come.

"Tree Classics is now partnering with Balsam Hill" so they claim, but the reality is that Balsam Hill and Tree Classics have been part of the same e-commerce Christmas empire owned by Thomas MacMartin Harman II, since Harman purchased the assets of Tree Classics in name only from bankruptcy in 2011. Harman's other holiday brands include Balsam Hill, also 'Treetopia', 'Triumph International Inc.', 'Creative Christmas LLC,', 'Heavenly Holidays, LLC' and 'Christmas Tree Market'. If you're in the market for an e-commerce Christmas Tree or holiday decorations, chances are you're buying from a Harman company. The Better Business Bureau advises that "This business is not BBB accredited" and that the "Business has failed to resolve underlying cause(s) of a pattern of complaints". Further, the headquarters at "6508 S. 27th St., Oak Creek WI is a UPS store. The "suite" is a rented box." (Balsam Hill has not been able to censor the BBB disclosures.) Here's how it works: buy one of their Chinese trees and if you're lucky, it works. If like many, you're unlucky, you now get slotted into Balsam Hill's warranty penalty box. Despite that they're still selling new trees, they won't replace your defective tree until the next holiday season when the new shipment of Chinese warranty merchandise arrives for the next year. Pay now and maybe in a year they'll get you a serviceable tree for next Christmas. Meanwhile Balsam Hill has your money and hopefully they're still around to make good for your "warranty" next season. Understand, they aren't a manufacturer, they're a sales company in a seasonal business. Whether you buy a Chinese tree from Balsam Hill or Tree Classics; it's the exact same run-around customer service from third party temps in Idaho and the Philippines. Before you buy, understand that you're dealing with an e-commerce empire that peddles questionable quality Chinese product via first-class optimized websites, fulfills from a third party fulfillment company and outsources customer service from a third party. By the way; the day after Christmas, Harman's companies offer the same products for 65% off, and I can assure you they aren't selling them at a loss. That will give you a good idea of the 'value' you'll receive if you buy at regular price.

loved my new tree had to buy another one

I've purchased three trees to date. Nice quality. Like the selection of slimmer trees. The warm led lights looked nice, did not have a blue hue like most early led lights did. Quick shipping. Ordered one tree on Thanksgiving night and it arrived Saturday moring.

As described. Very large...appears to be made well. Time will tell. Somewhat difficult to handle due to size, even with the wheels.