Tree ClassicsReviews of treeclassics.com

Disappointment! Bought this tree and now the lights burnt out. I changed fuses, and bulbs it will not lite. Cannot get support.

Update from 5 days ago. Two more strands of lights have gone out since the last review! Simply unbelievable! Best to find another company with better customer service!!

"Tree Classics is now partnering with Balsam Hill" so they claim, but the reality is that Balsam Hill and Tree Classics have been part of the same e-commerce Christmas empire owned by Thomas MacMartin Harman II, since Harman purchased the assets of Tree Classics in name only from bankruptcy in 2011. Harman's other holiday brands include Balsam Hill, also 'Treetopia', 'Triumph International Inc.', 'Creative Christmas LLC,', 'Heavenly Holidays, LLC' and 'Christmas Tree Market'. If you're in the market for an e-commerce Christmas Tree or holiday decorations, chances are you're buying from a Harman company. The Better Business Bureau advises that "This business is not BBB accredited" and that the "Business has failed to resolve underlying cause(s) of a pattern of complaints". Further, the headquarters at "6508 S. 27th St., Oak Creek WI is a UPS store. The "suite" is a rented box." (Balsam Hill has not been able to censor the BBB disclosures.) Here's how it works: buy one of their Chinese trees and if you're lucky, it works. If like many, you're unlucky, you now get slotted into Balsam Hill's warranty penalty box. Despite that they're still selling new trees, they won't replace your defective tree until the next holiday season when the new shipment of Chinese warranty merchandise arrives for the next year. Pay now and maybe in a year they'll get you a serviceable tree for next Christmas. Meanwhile Balsam Hill has your money and hopefully they're still around to make good for your "warranty" next season. Understand, they aren't a manufacturer, they're a sales company in a seasonal business. Whether you buy a Chinese tree from Balsam Hill or Tree Classics; it's the exact same run-around customer service from third party temps in Idaho and the Philippines. Before you buy, understand that you're dealing with an e-commerce empire that peddles questionable quality Chinese product via first-class optimized websites, fulfills from a third party fulfillment company and outsources customer service from a third party. By the way; the day after Christmas, Harman's companies offer the same products for 65% off, and I can assure you they aren't selling them at a loss. That will give you a good idea of the 'value' you'll receive if you buy at regular price.

I purchased a 9 foot prelit LED tree from Tree Classics. I opened it on arrival in October and all parts looked great. The tree was in good condition and all the lights worked. Upon setting it up in December, the plug on the stand was defective and kept popping out when trying to raise the stand. I had to hold it together with duct tape. After taking it down today I contacted the company and dealt with Monica in customer service and was told they would do NOTHING as there was only a 30 day warranty! What terrible customer service! I spent over $1100.00 and have to deal with this over a cheap defective stand! The tree was everything thing I expected. What a disappointment! I will never deal with this company again and highly recommend anyone looking to buy an artificial tree to remember that service on their product is paramount and theirs is terrible!

I paid $600 for a tree where the lights only lasted 2 seasons. This is brutal. I phoned customer service to tell them, as the lights have a 2 year warranty, and they said they couldn't help because i was 20 days over my warranty. Eventually after a fight they sent me some new lights. I then had to take off all the old lights and string on these new ones. Now that the tree is all decorated another strand has gone out! This is a product that is only used 1 month of the year!!!!! My last tree was purchased at walmart for under $100 and lasted me 8 years before I gave it away in perfect condition.I purchased this tree because I wanted something taller, but the tree isn't very full and the lights are garbage. Would strongly not recommend.

Buyer beware! I purchased a pre-lit 9 foot Fraser Fir from Tree Classics last year. Brand new out of the box, a strand of lights on the tree didn't work. They sent a replacement tree but now this year another strand of lights isn't working and they claim the replacement section is out of stock until next Fall (2020) and they will not offer any other solutions for this year! Strongly recommend that you look elsewhere for your Chistmas tree needs, Tree Classics quality and Customer Service are very poor.

I ordered the Santa Claus tree topper.

If I can only give 0. I was told in the email that the replacement tree will be delivered yesterday. No tree arrived. Called customer service again, the lady said the replacement tree was not even picked up by fedex from the warehouse. I asked if I can just get a refund, she said they have to send the replacement and for me to receive it first before I can file for a refund. That doesn’t make any sense! Please save your money and go buy where replacements and returns are easy. This is so frustrating. They have my money and I don’t have a tree.