Tree ClassicsReviews of treeclassics.com

Fall 2019 I purchased a 9' Fraser Fir with the color changing LED lights for the 2019 Christmas season. It worked properly when delivered. When put up for Christmas, the lights on the tree worked for about 6 hours, then died entirely. I notified the company which immediately identified the problem as a "bad transformer". After three phone calls, the company finally says it will not ship a replacement transformer until July 2020, about 9 months after purchase. Put another way, I must wait 7 months to even test to see if it is really a transformer problem. So far, Tree Classics has declined to toll the warranty. After writing to the CEO, Tree Classics has sent an email apologizing but indicating they may not be able to provide any relief until October or November 2020, about a year after the purchase. Which means I will not even be able to see if they are responding until then. Will they even still be in business in November?

We liked our first Tree from Tree Classics, that we bought a second one. Our second tree had a beautiful picture on line. When we received it we were very depressed. We could have bought a better tree from Lowes or Home Depot.

If you want to spend 2500 on a tree that works for one year, then this is the choice. Easy to put up, beautiful... then came year two. HALF of the pre lit strands were dark by the end of the season. And you know what they do about it? Shrug and tell you to find it yourself. 12 foot tree. Completely covered in decorations. 1400 bulbs, half of them out. Find it yourself. Sad, because this replaced a pre-lit tree of theirs that has lasted years. No customer service when you need it, no standing behind a product to hat clearly wasn't designed to work a day beyond the warranty.

Trees are nice, but need to go further down toward the floor. My BIG beef, is they don't support what they sell. I can't find LED light bulbs for my tree anywhere. Calling support just got me a rep that ssid to go to another companies wed site, "they sell the same lights we use". Guess what? Tthey don't.

I would not recommend doing business with Tree Classics. I purchased a tree that ended up having major quality control issues. They also advertise a 2 and 5 year warranty that does not apply to all of their products. I purchased a tree that was on sale. After it arrived at my house, I plugged it in real quick to make sure that they lights came on and then put it away. After all, I thought I'd be covered by their 5 year warranty so quality was not a problem right? Wrong...When I went to go and fully set it up later, a portion of the tree had significantly yellower LED lights than the rest. Furthermore, there was a strand of lights that was out. After contacting Tree Classics, I was told that since the product was a clearance item, it only carried a 30 day warranty...not the 5 year warranty plastered all over the site. I was out of luck and they wouldn't help me get the tree right, aside from some basic trouble shooting tips like checking for broken bulbs. I wished I would have read reviews on the company before buying the product. There are plenty of other people with negative experiences with their products and customer service and rightfully so. Anytime you drop several hundred dollars on a tree, you expect to get top notch quality and service. I'm also not sure why they don't stand by the quality of their clearance items...maybe that in of itself should be a warning sign. To sum things up, I'm definitely disappointed with the company, as are many others apparently...they don't have a good rating from the Better Business Bureau.

The tree I bought looks beautiful, but it is more sparse than I had expected and it was not as easily connected as was suggested in the description. After putting all the ornaments on the tree it looks fine,I had just expected to not be able to see wires and the metal branch ends that connect to the trunk of the tree.

My school ASB purchased a tree and arrived damaged on 12/5 when we opened the box. This was unfortunate because it was for our school event. I tried calling twice - was on hold for 40 minutes each time. I then emailed with the picture of the damage. and received an automatic response saying my request was sent to a case support. Two days later without a response, I emailed again and then was sent another email saying I should call during off peak hours. without any mention of when that was- It also stated that any warranty info was to be handled only by phone. THIS IS SO FRUSTRATING. MY STUDENTS FUND-RAISED TO BUY THIS TREE AND IT COMES DAMAGED FOR THE EVENT WE PLANNED?? SO FAR YOUR COMPANY IS NOT A FAVORITE.

I was disappointed this tree was not full, it was so bare, even after I put all my ornaments on itt , it looked fake. My last tree I had was so full even before I put one single ornament on it. We lost our last tree in the flood that happened August 13th 2016, very sad to throw it away. I was so hoping this one would be the same. It's pretty but disappointing