Allen W.
Second complaint
Again I know your company is the worst I have ever dealt with in my 69 year life. After filling a complaint and receiving an email advising they would investigate. They informed me they would get back me. Im still waiting over a month with no response. Again the same problem I ran into trying to return their product. DO NOT PURCHASE this product from this company
Response from TreatmedyApr 15, 2024
We sincerely apologize for the frustration and inconvenience you've experienced. We understand the importance of prompt and effective communication, and we regret any delays or lapses in our response. Regarding your return request, we're sorry to hear that there was confusion regarding the return process. Our customer support team is dedicated to assisting our customers with their inquiries and providing clear instructions for returns. We regret any misunderstanding that led to the product being returned to an incorrect address. According to our refund policy, products must be returned using the provided return instructions to ensure they are received and processed correctly. Unfortunately, if a return is sent to an incorrect address and not in accordance with our return instructions, we are unable to process the refund as we are unable to retrieve the package. We understand your frustration and disappointment, and we're committed to resolving this issue for you. Please reach out to our customer support team at [email protected] with your order details, and we will do our best to find a solution that meets your needs. We value your feedback and appreciate the opportunity to address your concerns. We strive to continuously improve our processes and customer service to ensure a positive experience for all our customers. Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. We hope to have the opportunity to regain your trust and provide a better experience in the future.