customer
Treads makes getting new tires Easy!
The entire experience was easy and professional.

Treads is an AI-powered car management subscription designed to make car ownership more enjoyable by eliminating the hassle of car maintenance while making the roads safer for everyone. Treads has you covered for tires, alignments, oil changes, wiper blades, and even auto insurance.
Treads (treads.app) has 293 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingAuto Parts & Wheels
Excellent
Auto Parts & Wheels · Redmond, Washington
Excellent

Auto Parts & Wheels
Excellent
Auto Parts & Wheels · Orlando, Florida
Excellent
293 approved reviews, newest moderated first
customer
The entire experience was easy and professional.
Ashleigh H.
Excellent services and they usually come early. We would not have been able to get tires for both of our cars so easily when we were new to snow country.
Edward G.
Convenient and affordable.
Ninja
Amazing service and always there when i needed new tires and even when i got 2 flats they came and put new tires on and didnt charge me, im recommending them to everyone i know!! Thanks treads you saved my a**
customer
Originally slotted for two hours.They got 2 car's tires changed in less than 1 hour.
Laurie
Though I spend more for tires, service is great and I was able to get tires when I didn’t have the money to pay all at once.
customer
The installation of my new tires went smoothly. The tech was on time, respectful and knowledgeable. I haven't had any negative issues with the tires and am happy with this service!
Joseph M.
They advertise they report payments to credit but they do NOT. I contacted them shortly after initial install and explained I suspect an out of balance tire or defective tire, they said to put in rotation request and the technician would rebalance but guess what that didn't happen. I finally had enough and went to a shop and had them checked. 1 had no weight at all, 1 had a weight twice the size as needed and the other two had undersized weights. Of course by this point there are odd wear patterns consistent with being out of balance. When I contacted customer service the only resolution offered was to refund what I paid shop to balance. I asked for a supervisor/manager to contact me last month and have yet to be contacted.
Response from TreadsNov 13, 2023
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with Treads, and we appreciate the opportunity to address your concerns. Firstly, regarding the reporting of payments to credit bureaus, we'd like to clarify that Treads' credit reporting is independent and fully disclosed in our terms and conditions. Concerning the tire balancing issue, we apologize for any inconvenience and dissatisfaction this has caused. Our aim is always to provide top-quality service, and it seems we fell short in your case. We take your feedback seriously and will use it to improve our service protocols and feedback to our independent service partners. Regarding the resolution offered by our customer service team, we believe in fair and reasonable solutions. Refunding the cost of balancing is our immediate way to rectify the situation, but we understand your disappointment goes beyond this. We are committed to ensuring your vehicle is in optimal condition. I assure you that your request for further escalation has been noted, we greatly appreciate your feedback and the opportunity it gives us to improve every aspect of our customer experience.