TreadsReviews of treads.app

Response from TreadsSep 22, 2024

Thanks for your feedback! We’re sorry to hear about your experience with the app and really appreciate you taking the time to share your thoughts. We release a new version of the app every 2 weeks to rapidly release new features and bug fixes. We encourage you to download the most recent version. Please don’t hesitate to reach out directly if you encounter specific issues—we’re here to help!

Response from TreadsSep 17, 2024

Thank you for sharing your experience, and we're sorry to hear that moving made things more difficult. We understand how frustrating it must have been to learn later that you had options for service that weren’t communicated clearly earlier. At Treads, we are continuously expanding into new markets and partnering with more service providers, like Firestone, to ensure our customers have access to reliable service no matter where they are. We apologize for the confusion and the inconvenience this caused. Your feedback helps us improve, and we appreciate you giving Treads a try. We’re committed to refining our service as we grow, and we hope to better meet your needs in the future.

Response from TreadsJul 26, 2024

Hi Don, sorry to hear that there was an issue, our support team will reach out to you and the service technician so we can make sure any concern is resolved!

Response from TreadsAug 12, 2023

Hi Shaquavia, First and foremost, thank you for taking the time to share your feedback with us. We're delighted to hear that you find our service convenient! Regarding the oil change service hours, we appreciate your input we do our best to offer service times to best accommodate our valued customers, but occasionally have certain limitations. Regarding your referral credit, credits are applied to your account the following month after your referral has successfully signed up. Our team will ensure that the $75 referral credit is applied to your account promptly. Thank you for your patience and understanding. If there are any other concerns or feedback you'd like to share, please don't hesitate to reach out. We value your trust and business.

Response from TreadsMay 24, 2023

Hi Aureliano, Thank you for sharing your feedback. Our primary goal is to ensure your safety and satisfaction. The recent improvement in our process, which includes asking specific questions and requiring pictures of your tires, is designed to serve this purpose. By getting a clearer picture of the condition of your tires beforehand, we can more accurately determine if a repair is possible or if a replacement is necessary. This not only saves you time by avoiding unnecessary service appointments but also ensures we can provide the best service possible by having the right solution ready - be it a repair or a new tire. We sincerely apologize if this new process has caused any inconvenience, and we value your feedback as we continue to refine our services. Your safety and satisfaction remain our top priority. Thank you for your understanding and continued support.