TraxxasReviews of traxxas.com

Great customer service and in general Traxxas is very very good

I recently purchased my traxxas bl2s with high expectations. But quickly realized that it was very very slow with a top speed of only 45 mph.......so I ordered over 400 Benjamin's worth of up grades and after flooring it just every time. And only doing 20 barrel rolls at only 60 mph It was non operable😁😁😁

Jeffery at Traxxas was so helpful. I had a issue that I may have caused and he explained what was going on and quickly offered a solution. I hate wasting my time and he had me off the phone and a solution on the way. Again it was most likely my fault. He went above and beyond to keep us playing.

The customer service was horrible the guy named Chris and sam and c.j all had an attitude. They would not help me and gave me the same thing over and over again I got It less than a month ago and it broke there was nothing good about the website chat so I called and they said that because it was a normal wear and tear item they would not help me. I am never going back for help they should all be fired and never pick the phone up again

This concerns the TRX4M Bronco - We purchased this instead of a Walmart RC option which was around 1/4 the price. The steering servo broke the day after Christmas. They agreed to replace it. With a limited amount of play it broke again around 2 months later. Traxxas advertises their products as "high-performance hobby-class" models that "operate at a much higher level of performance than a toy". I'm sure it's better in some ways than the "toys" you can buy at Walmart but I expected it to last much longer. I could have replace the Walmart Car 4 times for the same price. My hope is that with feedback from customers like myself they will fix the issue and build a reputation of quality.

I recently bought four Traxxas TRX-4M cars as Christmas gifts, after seeing recommendations for them online. The kids have seem to enjoy them. But after only couple of months I'm concerned about the quality and durability of these products. On one of the cars, just a couple of days out of the box, the ECM (a major component) was malfunctioning and had to be replaced. I called customer service and was able to easily get through. I confirmed proof of purchase and they sent out a replacement. A week on and another component in that car, a steering servo, failed. So there was another call to customer service and a replacement. Now, not even two months later, the transmitter for another car has also failed, again, after very little use. I called Traxxas to set up a replacement and they pointed out that the vehicles are no longer under warranty after 30 days and I need to pay to replace their defective product at my own cost. And obviously, without a transmitter to control the car the entire product is useless. With so many electronics failures in such a short time, I'm now regretting my decision to spend so much money on a company that is happy to take my money but that has so little interest in their quality. Buyer beware.

Traxxas is a company that capitalizes on consumer ideas I have email proof. Then sells you harmful materials like asbestos slipper pads while showing no desire to change it due to laws not making it necessary. Don't buy for yourself,kids, or teens.

We were trying to find out if our son would like to get into RC cars by purchasing him the La Trax Pre-runner. Christmas morning comes and he opens his truck and can't wait to drive it: So we charge it up and take it to the streets. About 4 mins later, it just stops producing power to the wheels but you can continue to hear the motor whine. With a tear struck in his eyes, he tells me that he had already done something to his brand new toy. About a week later, I have time to take it apart, and trust me this is no small task. Come to find out, Traxxas forgot to put the set in the motor staff's gear. Today I give them a call and tell them what happened and the guy tells me, we'll get that fixed for ya. We can get you that replacement part shipped right away or you can pack up the hundred parts that you took apart already, ship them back and wait a month to get it back. My son's Christmas present was ruined for a 85 cents part, maybe I can make it up to him with the same truck for next year. I get it though, I'd imagine a ton of people order cars, destroy them, then want Traxxas to send them a new car. This wasn't the situation though, and I even spent another hour out my day talking to a manager in hopes of resolving this. My idea was maybe I can go back to my son with an upgraded car and tell him that I know it sucks that this happened on Christmas, but check out this even cooler car. I didn't want this for free either, I just wanted some kind of discount on buying a more expensive car. They couldn't even entertain the thought. It saddens me that companies like this have resorted to so much greed they can't even admit when they may have messed up and do something to make it right. Do Better Traxxas!!!