TravelocaseReviews of travelocase.com

Kyle was very helpful and patient with me. Great employee

Good experience for the first time using Travelocase. We get good services and easy to use this web for booking l

this is a good service to me. they always advice and help me when I need some help.

Excellent team ! The Team responded to all our queries with patiently. The team not only took care of our comfort but also booked the package in our budget. We had a great experience with this company .

I really appreciate how they have helped me in arranging my travel needs, I thought I can already handle things on my own but it was even a lot better when I tapped on their services.

Amazing service and even better prices. Highly recommend this company. Ask for Serenity and Kyle.

****CONSUMER BEWARE**** These people are huge scammers. On 9/8/22 I purch tickets from the Travel-O-Case website for STL to Denver and then from Denver to Fresno to arrive on 12/22/22 & my return ticket from Fresno to Denver & Denver to STL, to leave on 12/24/22. A snow storm hit the U.S. on 12/22 & I only made it to Denver from St. Louis on 12/22 & was stranded in Denver. My other tickets were cancelled as United had no staff to fly the planes. I called Travel-O-Case on 12/22 to inquire about a refund. They told me to go through United. I did deal with United & they refunded me for another flight I purchased DIRECTLY through their site that got cancelled, that I had purch on 12/22/22 as I was trying to get back to STL. I dealt with United for over a month trying to get a refund for the remaining unused flights, & they finally closed my complaint & told me I had to deal with Travel-O-Case directly, since they are a 3rd party site & since I purchased the tickets directly through them. I contacted Travel-O-Case on 2/7/23 to open an official complaint to get my money back on the unused tickets & they have been stringing me along for over 4 mths. They told me they have a case opened with United & are waiting on them. I know that is a lie as I contacted United & no case is opened & I also confirmed with United that it does not take this long for a refund & TravelOCase has been dragging this out for the past 4 mths to avoid giving me a refund. I would like my money back for the unused tickets that were cancelled due to the weather, which was out of my hands. Well Travel-O-Case now tells me since United sent me a partial refund of $189.60 (from a flight I purchased directly thru United, NOT the travelocase site), then that is it, they cannot issue me no other refund. So the un-used tickets for Denver to Fresno, Fresno to Denver & Denver to STL is basically money in the trash, which is over $400. Totally shady company & dealing with foreigners from the start, stay away!

I actually used this site last year for a family trip. I was a bit skeptical about using them at first but everything worked out great. This year I am going on a trip and waited till it was almost too late. I asked if the price advertised was the final price and the rep was very quick to respond and give me honest answers unlike the other sites that advertised one and then tell you the ticket was actually more expensive.